breach
June 1 2016
Last month, I told you that, in the past year, the number of large organizations citing compliance and risk as the largest driver for information management has risen from 38% to 59%... View More
fresh eyes
May 31 2016
I have been involved with the document, records, data, and workflow management industry for over 20 years, but this was my first DOCUMENT Strategy Forum conference. This conference was different. There... View More
messageapp
May 26 2016
Millennials are setting a new trend using popular messaging applications, such as WeChat, WhatsApp, or Facebook Messenger, to communicate, pay, and exchange information not only with their peers but also... View More
automated vehicle
May 25 2016
This article is about information governance (IG). Trust me. I’ve been reading, thinking, and talking to smart folks about the future of automated vehicles—artificial intelligence (AI) robots... View More
structure
May 24 2016
Do you have unstructured data? This term is used more and more each day. What is it? To best understand unstructured data, perhaps it is easier to define what it's not—structured. All businesses... View More
ThinkstockPhotos-179693732
May 23 2016
I’m currently working on an upcoming report on the impact of artificial intelligence on collaboration, and we’re seeing a growing trend toward what I’m calling "intelligent collaboration."... View More
direct mail
May 19 2016
A recent InfoTrends study, co-sponsored by Prinova, titled "Direct Marketing Production Printing and Value-Added Services" found that 56% of marketer and print service provider respondents expect to send... View More
reengineer
May 18 2016
“Go digital, and you’ll improve productivity,” they say. It sounds good on paper, but without stepping back to understand a paper-based process, going digital by simply enabling the scanning... View More
details
May 17 2016
In all aspects of life, people like grand ideas. We must dream, and we might as well dream big. After all, this is the first step to accomplishing a goal—the place where results exist. Nevertheless,... View More
learning
May 13 2016
In Chicago this past week, hundreds of senior executives gathered at DSF ‘16 (DOCUMENT Strategy Forum) to discuss their own strategic journeys and how they are being impacted by industry trends like... View More
strategicplanning
May 5 2016
Information technology (IT) is an essential part of any organization, and with rapidly changing technologies, funding challenges, and conflicting priorities, it’s essential for organizations to have... View More
security_2016
May 4 2016
In business, the act of finding information we need is an everyday occurrence and the focus is heavily shifting to risk management and compliance. In fact, there was a significant shift in focus to risk... View More
CXecosystem
May 3 2016
The title of this article is a rework of a quote from noted astrophysicist and author Neil deGrasse Tyson, PhD, who said, “The universe is under no obligation to make sense to you.” This same... View More
ecofriendly
May 2 2016
According to PwC, nearly 40% of businesses report that the greatest barrier to launching green initiatives is getting the funding. A lack of budget should not be a hindrance. There are a few eco-friendly... View More
workplace
April 28 2016
As a technology industry analyst, I cut my teeth and traditionally wrote on technology issues. I’ve covered workplace collaboration for years and can geek out with the best of them. However, the... View More
start
April 27 2016
In today's business environment, everyone's talking about "digital strategy," "digital agility" and “digital transformation," but what does it all mean? You know you need it, but until you understand... View More
satisfaction
April 26 2016
According to the American Management Association, a great appeal of customer-centricity is that it takes very little business acumen to grasp its core concept: Focus intensely on customers, aligning your... View More
DSFBoard__final
April 25 2016
We are amidst a time of extraordinary change and faced with very real challenges as “customer-centricity” and disruptive digital technologies rewrite the rules as we know them. Time and time... View More
830x539_David
April 21 2016
In his famous management book first published in 1954, The Practice of Management, Peter F. Drucker stated, “The goal of a business is to create and keep customers.” Today, more than 60 years... View More
830x539_Kasper
April 20 2016
Many enterprises, particularly those operating in regulated industries, have long-established customer communications teams and well-defined processes in place to ensure smooth delivery of critical communications.... View More