Christopher Harms

Christopher Harms has assisted companies with managing complex information technology (IT) projects for more than 15 years. As a Solutions Consultant for MaritzCX, his day-to-day challenges include intelligently combining different data sources, deriving insights, developing additional communication channels for touchpoint evaluation, and providing results to user groups. A focus of his work in recent years has been the implementation and automation of holistic IT service management processes for software vendors and their customers.
Toucpoint Management
June 2017
What Is Touchpoint Management Software, and How Does It Improve the Customer Journey?
BY Christopher Harms|Oliver Skeide
June 14 2017
As a customer-centric business, decisions should always be made based on the benefits for customers. This requires a precise understanding of the customer experience at various interaction touchpoints...
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