Christopher Harms has assisted companies with managing complex information technology (IT) projects for more than 15 years. As a Solutions Consultant for
MaritzCX, his day-to-day challenges include intelligently combining different data sources, deriving insights, developing additional communication channels for touchpoint evaluation, and providing results to user groups. A focus of his work in recent years has been the implementation and automation of holistic IT service management processes for software vendors and their customers.
