Christopher Harms
385-695-2800
Christopher Harms has assisted companies with managing complex information technology (IT) projects for more than 15 years. As a Solutions Consultant for MaritzCX, his day-to-day challenges include intelligently combining different data sources, deriving insights, developing additional communication channels for touchpoint evaluation, and providing results to user groups. A focus of his work in recent years has been the implementation and automation of holistic IT service management processes for software vendors and their customers.
June 14 2017
As a customer-centric business, decisions should always be made based on the benefits for customers. This requires a precise understanding of the customer experience at various interaction touchpoints...
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