The key assets of any company are its people, particularly the ones facing customers. It’s their ideas that lead to innovation, which will, in turn, enhance and grow the business. People make your... View More
Email addresses remain the cornerstone of electronic communications. Therefore, gathering these addresses and then, the effective, responsible use of them is key to successfully making email a part of... View More
Aquafadas, innovative developer of digital publishing solutions, today announced the release of its new cloud-based digital publishing platform, Aquafadas Cloud Authoring. Aquafadas Cloud Authoring lets... View More
OfficeScope, a cloud-based document management solution designed to empower paperless organizations, will be showcased at the upcoming Massachusetts Association of School Superintendents’ Executive... View More
etfile, a premier workflow and document management solutions provider, today declares freedom from paper with the launch of OfficeScope. The new cloud-based document management solution improves upon current... View More
Pretty much every month, as regular as clockwork, I get a short message service (SMS) text from the same organization. This organization is located in a city that is a several-hour drive from where I live... View More
May 25, 2018 will be here sooner than you think. Even if you're located in the US, the General Data Protection Regulation (GDPR) may impact you if you have customers in Europe. Yet, many organizations... View More
What can go wrong without rigorous data security and compliance? In short, everything. According to Statista, a market leader in providing reliable market, company and consumer data, cybersecurity r... View More
One of the biggest challenges in developing a personalized customer communications strategy may not be the lack of customer data but whether the data you have is supporting those efforts—or hurting... View More
DATAMATX announced it has met the certification requirements as a service provider for the Payment Card Industry Data Security Standard (PCI DSS) version 3.2. In an ongoing effort to respond to cyberattacks... View More
I’m not good at keeping promises to myself. On the contrary, I’m good at keeping promises to other people; ask me to try and pick up Almond M&M\'s on my travels, and I’ll move heaven... View More
Plus ça change, plus c\'est la même chose. I was reminded of this French saying (Jean-Baptiste Alphonse Karr) when I attended the Box user conference, BoxWorks 2014, in early September.... View More
In Profiles of the Future 51 years ago, Arthur C. Clarke famously said, “Cavemen froze sleeping on coal beds.” The irony of this statement is alive and well today for corporate decision makers... View More
Xpertdoc Technologies Inc., a Montreal-based company offering award-winning document output and customer communications solutions, has been selected for its insurance web-enabled forms solution by a leading... View More
Last time, I introduced the idea of employing a software as a service (SaaS) customer communications management (CCM) approach to meet the critical customer experience challenges that lie ahead in... View More
In a recent online debate presented by The Economist arguing “Should companies do most of their computing in the cloud?” noted security, privacy and cyber-terrorism expert Bruce Schneier highlighted... View More
The Cloud. It is everywhere you turn. Vendors that stand to profit by it tell you to embrace it. Vendors that stand to lose market share to it tell you to fear it. At two conferences this month, I heard... View More
Cloud-based document management solutions are the best alternative to accommodate the mobile workforce. The real key in cloud is mobility, empowering users to leverage a unified central repository where... View More
The rapid and voracious adoption of smartphones and tablets has universally changed employee expectations and has driven the \"bring your own device\" (BYOD) workplace phenomena. As Forrester Research... View More
Organizationally, customer communications can be an overwhelming concept. In many companies, the responsibility spans not only departments but also geographies and regulatory compliance requirements. Yeesh.... View More
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
How much do I owe? How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.
