Every aspect of customer communication is always about people. A no-brainer, you might say. But the truth is that when we look at training programs, methodologies and publications for customer communication-related...
EDSF, the international non-profit organization dedicated to the document management and graphic communications industries, announced it's 2010 Board of Directors. Among EDSF's leadership roster of highly...
Kodak continues to enhance and expand capabilities of its KODAK Capture Pro Software portfolio by announcing two new releases, KODAK Capture Pro Software, v2.5 and KODAK Capture Pro Software Auto Import...
ECRM announced the launch of WorkMates 4.0, an entry-level workflow solution that greatly enhances the production capabilities of prepress operators. With WorkMates 4.0, users are provided more automated...
As change becomes an increasing constant in the business environment, more enterprises are embracing business process management (BPM) to improve business performance. Increasingly, organizations are pushing...
CMS Watch announced that it has changed its name to The Real Story Group, a reflection of its long-time tagline, "Get the Real Story." "The new name better reflects what we've been doing for nearly a decade:...
Crawford Technologies Inc is once again exciting the customer communications industry with its newest software innovation, PRO Duplicate Checker. This one-of-a-kind software program will help combat a...
One-to-one marketing is a customer relationship management (CRM) strategy emphasizing personalized interactions with customers. The personalization of interactions is thought to foster greater customer...
Christopher Crowley, president, is pleased to announce that The Crowley Company has completed its asset acquisition of Input Solutions, a Gaithersburg, Maryland-based document scanning, consulting and...
Ryutaro Hosoda, President and CEO of FUJIFILM Holdings America Corporation, has announced that Fujifilm companies in Japan and the United States have joined together in support of the people of Haiti following...
SAP AG (NYSE: SAP) and Open Text (NASDAQ: OTEX, TSX: OTC), a global leader in enterprise content management (ECM), announced the third major expansion of an already successful strategic relationship to...
Toshiba America Business Solutions Inc. (TABS) proudly announced the availability of Fasoo.com Digital Rights Management (DRM) solutions to its direct and independent dealers and their customers. Fasoo.com...
The new KODAK i1405 Scanner delivers new levels of productivity for small-to-medium sized businesses (SMBs) digitizing volumes of paper documents and records. The compact i1405 desktop model offers a versatile...
Optical Image Technology's latest DocFinity software release continues OIT's rollout of powerful products for business. DocFinity eForms, part of the company's integrated suite of document and business...
DocuLex, creators of document management software, announces the release of the company's Archive Studio component Goby Capture V5.1, facilitating automated document imaging, knowledge management and workflow...
Crawford Technologies Inc., an award-winning provider of transactional customer communication document solutions, announced that it has launched QR Express, a module for its Transpromo Express product...
Now more than ever, companies are calling on managed print services (MPS) providers like Xerox to save money and spur growth. CIOs and IT managers recognize the need to proactively manage printed output,...
Outsell, Inc. of Burlingame, CA and London, the leading research and advisory firm for the information and publishing industries, and Gilbane Group, the leading analyst and consulting firm covering content...
Underscoring its commitment to the environment and helping organizations reduce their overall carbon footprint, Canon U.S.A., Inc., a leader in digital imaging and advanced office solutions, announced...
The University of California, Irvine Extension announces the availability of a new eight-week online course titled "Cloud Computing," beginning Monday, April 12. The course was created to arm participants...
For more than a decade, personalization has been the dominant narrative in customer experience. Organizations invested heavily in understanding their customers. They built data lakes. They deployed an
In 2026, many organizations are still trying to meet modern expectations with yesterday's siloed content operating model. Until that changes, the gap between what customers expect and what organizations can deliver will continue to widen
Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
