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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer Experience May 19 2010
Avoid Making a Rash Purchase: Portal server technology isn't right for every project. Internal IT and external web teams should work together to evaluate the investment benefits. Align with Existing...
May 18 2010
According to news reports, in March 2010, Facebook was the most visited website in the US, having more visits than Google for the first time. This announcement heralds the arrival of social networks. Celent...
May 18 2010
Prinova announced the launch of messagepoint 3.1 which introduces Insert Management and Postal Optimization capabilities to its web-based Enterprise Message Management software, messagepoint. The messagepoint...
May 17 2010
BÖWE BELL + HOWELL (BBH) announced that it has been awarded SAS 70 Type II Certification. The Statement on Auditing Standards (SAS) No. 70 certification is the latest demonstration of BBH's ongoing...
May 16 2010
Laserfiche is pleased to announce that it is supporting the Microsoft® SharePoint® Server 2010 launch wave by sponsoring a number of Microsoft Solution Days in both the U.S. and Hong Kong. As a...
May 13 2010
Gartner's 2010 Magic Quadrant for Marketing Resources Management now includes Kodak's DESIGN2LAUNCH Solutions among vendors to consider for marketing resource management (MRM), an area of growing interest...
May 11 2010
Open Text Corporation (NASDAQ: OTEX, TSX: OTC), the preeminent provider of Enterprise Content Management (ECM) software, announced Rights Management Services (RMS) for the Open Text ECM Suite which allows...
May 10 2010
X-Rite Incorporated (NASDAQ: XRIT), the world leader in color management, measurement and communication technologies, announced that it is now shipping a new enhanced version of EasyTrax, the industry's...
May 6 2010
GMC Software Technology, the standard in personalized communication, announced that the company has been recognized at this year's ON DEMAND Conference & Exposition with a Best of Show Honorable Mention...
May 6 2010
At the recent 13th Annual Toner Printing Conference, sponsored by the Information Management Institute, a number of speakers presented analysis of the markets served by toner-based printing. The trend...
May 5 2010
I read that the chief economist of Moody's Economy.com has proclaimed that the recession is over. And in January, Forrester Research said that the tech recession was "unofficially over," predicting that...
May 5 2010
GoScan announced that the latest version of GoScan is fully certified with the new Microsoft SharePoint 2010. Although SharePoint 2010 is great at storing vital company information, it lacks a way to scan...
May 4 2010
AnyDoc Software, a leading provider of automated document, data capture, and classification solutions, announced the launch of their new enterprise capture and workflow solution, AnyDoc®INSURANCE Suite,...
May 3 2010
BÖWE BELL + HOWELL (BBH) announced that it has been awarded a patent for using electronic means for delivering billing and statement information in the event that a disaster affects a mailer's traditional...
May 2 2010
Document management and imaging company, V1 Document Management announces the American launch of its electronic document management (EDM) green meter. This green meter, thought to be the first document...
April 29 2010
Kofax plc (LSE: KFX), the leading provider of document driven business process automation solutions, and OPEX Corporation, a recognized global technology leader in document imaging and high-speed mailroom...
April 29 2010
"If the rate of change on the outside exceeds the rate of change on the inside, the end is near." - Jack Welch Change and innovation in our industry used to come from within. For instance, engine manufacturers...
April 28 2010
Exterro, Inc., the leading provider of legal governance, risk and compliance (GRC) management solutions, announced a strategic partnership with the eDiscovery Solutions Group (eDSG), an international consortium...
April 26 2010
ibml announced the availability of SoftTrac® Analytics, first-of-its-kind software that provides a real-time, holistic view of the performance of an organization's document scanning operations. SoftTrac...
April 25 2010
DocuLex announces the offering of the company's Archive Studio document and content management software as cloud/software as a service (SaaS) option for disaster recovery and business continuity preparedness....
By Eric RizFor more than a decade, personalization has been the dominant narrative in customer experience. Organizations invested heavily in understanding their customers. They built data lakes. They deployed an
We’re now in the experience economy, where customers measure companies by how easy, clear and effective it is to get something done
In 2026, many organizations are still trying to meet modern expectations with yesterday's siloed content operating model. Until that changes, the gap between what customers expect and what organizations can deliver will continue to widen
Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro