Sept. 1 2009
Your Documents Are as Good as Your Printing Solution Today's transactional applications can go far beyond the boring, black-and-white, simple-text invoices and statements of the past. With new technology...
Aug. 31 2009
Despite the tough economic conditions, the latest report by Davidson Consulting, "Computer-Based Fax Markets, 2008-2013," shows that the fax server industry remains healthy. The overall 2008 fax server...
Aug. 31 2009
Stick to the Basics. It is easy to get caught up with emotions and depart from the basics that drive your business. Find Control. Focusing on things that can't be controlled depletes energy, which could...
Aug. 31 2009
Many organizations evaluate Microsoft Office SharePoint Server 2007 to improve how employees collaboratively author, manage and share document drives. Yet varying work styles, the wide range of business...
Aug. 30 2009
Ask any number of Netizens what their greatest gripe is about the Internet, and nine out of 10 would unhesitatingly reply, "Spam!" Spam clogs the web, swamps servers and annoyingly consumes untold gigabytes...
Aug. 30 2009
Until recently, component content management (CCM) technology, which allows enterprises to manage text content as componentized chunks of information rather than documents or webpages, has been the domain...
Aug. 27 2009
The saying, "Change is hard," might be a cliché, but, nonetheless, it's very true. The market has taken a battering that has left most of us wondering where it all went wrong. Though the official...
Aug. 27 2009
Organizations are faced with managing an ever-increasing volume of electronic documents. With the sheer number of electronic documents being created and managed, the need to preserve this information is...
Aug. 26 2009
Increasing numbers of organizations are introducing automation into their document-centric (often labeled as transactional, case management or knowledge management) processes. Sometimes the automation...
Aug. 26 2009
The usual (and, in some cases, the only) motivation an organization has in investing time and money with a BPM application is control. Nonetheless, control can mean different things to different people....
Aug. 26 2009
While it is sometimes called the "soft" side of change, managing the people side of a corporate transition is often the most challenging and critical component of an organizational transformation. Take...
Aug. 24 2009
The acquire-serve-grow customer life cycle discussed in the previous paper continues to be just as valid as your web management strategies evolve and your web presence becomes more engaging, interactive...
Aug. 11 2009
DocuLex, creators of content management software, announces the release of the company's Office Capture 4 upgrade. The production document capture, image processing and content indexing software program...
Aug. 11 2009
There's a lot of talk these days about the move from centralized to distributed scanning. The idea is to capture documents at the earliest point where they enter an organization, streamlining document...
Aug. 10 2009
At no additional cost to its customers, the KODAK i1200 Plus and i1300 Plus Series Scanners will improve document capture productivity by up to 50 percent over their predecessor models. The KODAK Plus...
Aug. 4 2009
eCopy Inc. announced availability of eCopy PaperWorks desktop document imaging software. The new software enables organizations to get work done faster and simplify business processes that mix paper and...
Aug. 3 2009
Now is the time to gather your troops! Whether initiating or responding to litigation, one should assemble a diverse, interdisciplinary team. The following team members should be consulted both prior to...
Aug. 3 2009
The financial crisis, which presented a massive blow to the banking and capital markets sectors, now presents an opportunity for a profound change. Leading up to the credit crisis, the financial services...
Aug. 2 2009
Kyocera Mita America, Inc., one of the world's leading document solutions companies, announced the availability of the TASKalfa 750c series of color Multifunctional Products (MFPs), bringing high-speed...
July 27 2009
Delivering new color capabilities to the light production marketplace, Canon U.S.A., Inc., a leader in digital document imaging, introduced the imageRUNNER ADVANCE C9075 PRO and C9065 PRO multifunction...
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue