Most businesses long ago accepted that to compete in the modern world, they were obliged to provide a website with the details of their products and services. However, the static pages of earlier times...
Retaining existing customers and effectively reaching out to acquire new customers is the goal of every business, but rising costs and a persistent recession have made it more important than ever that...
Today, as never before, records and information are critical success factors for all types of corporations. Records have become assets that are as important for the corporation to manage as their fixed...
The other day, a 20-something told me that the best way to reach her is to text her, and that if I want to keep current with her, I should visit her Facebook page. She checks email only occasionally and...
Frost & Sullivan defines dynamic publishing as a value chain of software products that enable the creation, repurposing, publication and delivery of content across a variety of medium. Dynamic publishing...
Mobile remote deposit capture refers to the use of camera equipped mobile phones to deliver RDC capability. The phones serve as the image capture device (scanner) and user interface for running the application....
Effective records and retention management programs are critical to achieving compliance objectives and mitigating legal risk. However, enterprises face complex and shifting scenarios as they contend with...
One of the hallmarks of long-term success is recognizing opportunities during times of adversity and leveraging them for long-term success, even when the move may seem counterintuitive to those who have...
The rules have changed: Title IV, Section 403 of the Emergency Economic Stabilization Act of 2008* requires the reporting of adjusted cost basis information for covered securities to the Internal Revenue...
Today, smartphones, laptops and removable media provide opportunities for businesses to increase productivity by transforming a workplace formerly constricted by office location and core hours to one where...
In our world of content technologies, we are at a point where current technology offerings considerably lag behind the needs and expectations of the buyer. A particularly obvious example is in the area...
This past year has taught all of us a lot about ourselves, the way we run our businesses and the true relationship we have with our customers. In a golden age of excess, businesses have let go of efficiency...
With advancements in digital print technologies and an increasing number of success cases for color in transactional and TransPromo documents, one could argue that the case has been made for digital color....
The opportunity is right under our noses. Today's content, document and process management technologies already allow us to communicate with millions of our customers in more engaging and reader-friendly...
Whether you believe Web 2.0 is a significant departure from the original web or merely a logical evolution of the tools that built Web 1.0, as Tim Berners-Lee (the guy behind the WWW) believes, these emerging...
Outsourcing has been one of the most talked-about business topics in 2009. With the current recession, companies are continuing to reduce costs, eliminate overhead and streamline operations with an eye...
The high-tech approaches of fighting spam vary widely. The most sophisticated anti-virus, antispyware and anti-spam software programs employ algorithms that attack spam from a broad, structural perspective,...
Only a few years ago, the idea of mobile content management was a novelty; today, it is mainstream. The basics of the technology, such as smartphones, have been available for a number of years, but the...
The magnetic ink character recognition (MICR) market is proving to be tremendously resilient in the face of daunting challenges. Despite declining check volumes around the world, millions of MICR documents...
Continuing its tradition in high-quality imaging devices and recognizing a growing need for portable and mobile image capture solutions, Canon U.S.A. Inc., a leader in digital imaging and office solutions,...
Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand
AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
