We are all being forced to do more with less during the recession. For transaction shops, just creating and delivering documents is no longer sufficient. Tighter customer-focused marketing campaigns using...
People. Hire essential personnel to respond and conduct recovery operations. Don't forget maintenance and support programs! Internal Communications. Keep employees informed of the situation and what you...
I've been reviewing my 2009 columns in preparation for kicking off 2010. As predicted, we all faced many changes this past year. We've seen paradigm shifts in our government, economy and workforces. We've...
In response to customer requests, AMT Datasouth Corporation (www.AMTdatasouth.com) is pleased to introduce its newest Fastmark Series thermal barcode and label printer, the M1. The Fastmark M1 sets a new...
Ricoh Americas Corporation, a leading provider of digital office equipment, announced that it will resell Open Text's Document Server, Alchemy Edition[1], to the Ricoh channel through the Ricoh Independent...
A2iA, the worldwide leading developer of handwritten and machine printed text recognition, information extraction and intelligent classification of paper documents, announced that Business Solutions Magazine...
Although the global economy may have turned a corner, consumer attitudes and behavior will play a major role in corporate profitability during the recovery. Companies trying to generate new opportunities...
Crawford Technologies Inc., the award-winning provider of business solutions to high-volume printing and mailing operations around the world, announced that it has signed an agreement with Océ,...
Continuing its tradition for technological innovation and high-quality imaging offerings, Canon U.S.A., Inc., a leader in digital imaging and advanced office solutions, announced the Company has been honored...
Many are pleased to see the passing of 2009, a challenging year by all standards. The majority of the firms Madison Advisors has worked with in the past year have identified that cutting cost is still...
Content management systems often are deployed within a single department (such as legal or marketing) and therefore are implemented with a focus on the needs of specific and even isolated audiences. The...
Electronic records management (ERM) was originally developed as a standalone application, frequently managing physical items as well as electronic documents. It has subsequently become one of the key elements...
ibml announced that Scanning America, a leading provider of document conversion services, has improved its competitiveness, kept its unit costs low, and enhanced the quality of its images by deploying...
An elderly woman in a faded pink track suit recently reminded me why what we do is so important. "Susan" wanted to know if we could make her hospital bill show how much of her treatment would be covered...
Everyone has a list of things they would like to do but never get around to doing them. One of mine has been to collect the market size projections of some of the research terms, for any given product...
The resiliency of our industry and the overall global markets cannot be denied — no matter the price we might have had to pay on the road back to recovery. Don't get me wrong; the casualties of the...
Many organizations are exploring how to utilize social media to collect better customer information, which will, in turn, enable better customer communications, improve customer service, build retention,...
Rapidly changing business environments and sharp competition now make it more important than ever to empower employees with an intranet that makes their work more efficient and productive. At the same...
There exist very few laws or regulations that provide specific guidance or recordkeeping responsibilities during mergers and acquisitions (M&A) activities. Along these lines, inadequate M&A documentation...
There has been a lot of buzz about TransPromo recently, buzz about the concept of customizing common transactional documents like bills and statements with personalized messaging aimed at wooing existing...
Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners
The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied
