The Importance of Integrity and Flexibility Imagine the scenario where the CIO reviews the long-term goals of the IT organization and outlines an initiative to develop business intelligence (BI) architecture...
Stop Retrenching. Strike instead. Historically, economic downturns show winners don't retrench out of fear, but strike early. Think Strategy, Not Tactics. Make sure you know how to outmaneuver the competition...
In the words of Tom Friedman, "The world is flat." Globalization of business, the movement toward distributed teams and the increasing number of people working from home is a fact of life. This profoundly...
Part 1 of Mr. Krishna's column dealt with the 'acquire' and 'serve' sections of the customer life cycle with in-depth analysis of microsites and social media (read part 1). Part 2 cinches up the cycle...
Keeping track of our financial affairs is a challenge at the best of times. Bills, statements, notices and letters from the bank seem to fly through the letter slot with dizzying frequency and in no particular...
A true transactional Automated Document Factory (ADF) integrates all elements of an ADF (Input; Transformation and Integrated Output; Delivery Preparation; Control and Reporting; Document Design and Content...
Kofax plc (LSE: KFX), the leading provider of document driven business process automation solutions, announced a new release of its Document Exchange Server software which, with this release, is being...
The document creation process has improved, as both hardware and software products have become more sophisticated and feature-rich. The advances in new software and more cost-effective color printers have...
Your Documents Are as Good as Your Printing Solution Today's transactional applications can go far beyond the boring, black-and-white, simple-text invoices and statements of the past. With new technology...
Despite the tough economic conditions, the latest report by Davidson Consulting, "Computer-Based Fax Markets, 2008-2013," shows that the fax server industry remains healthy. The overall 2008 fax server...
Stick to the Basics. It is easy to get caught up with emotions and depart from the basics that drive your business. Find Control. Focusing on things that can't be controlled depletes energy, which could...
Many organizations evaluate Microsoft Office SharePoint Server 2007 to improve how employees collaboratively author, manage and share document drives. Yet varying work styles, the wide range of business...
Ask any number of Netizens what their greatest gripe is about the Internet, and nine out of 10 would unhesitatingly reply, "Spam!" Spam clogs the web, swamps servers and annoyingly consumes untold gigabytes...
Until recently, component content management (CCM) technology, which allows enterprises to manage text content as componentized chunks of information rather than documents or webpages, has been the domain...
The saying, "Change is hard," might be a cliché, but, nonetheless, it's very true. The market has taken a battering that has left most of us wondering where it all went wrong. Though the official...
Organizations are faced with managing an ever-increasing volume of electronic documents. With the sheer number of electronic documents being created and managed, the need to preserve this information is...
Increasing numbers of organizations are introducing automation into their document-centric (often labeled as transactional, case management or knowledge management) processes. Sometimes the automation...
The usual (and, in some cases, the only) motivation an organization has in investing time and money with a BPM application is control. Nonetheless, control can mean different things to different people....
While it is sometimes called the "soft" side of change, managing the people side of a corporate transition is often the most challenging and critical component of an organizational transformation. Take...
The acquire-serve-grow customer life cycle discussed in the previous paper continues to be just as valid as your web management strategies evolve and your web presence becomes more engaging, interactive...
How much do I owe? How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. On the surface, utility bills
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b
For many large, regulated organizations, customer communications management (CCM) systems have quietly become one of the most expensive and limiting parts of the technology stack. According to Aspire
