The other day, a 20-something told me that the best way to reach her is to text her, and that if I want to keep current with her, I should visit her Facebook page. She checks email only occasionally and...
Frost & Sullivan defines dynamic publishing as a value chain of software products that enable the creation, repurposing, publication and delivery of content across a variety of medium. Dynamic publishing...
Mobile remote deposit capture refers to the use of camera equipped mobile phones to deliver RDC capability. The phones serve as the image capture device (scanner) and user interface for running the application....
Effective records and retention management programs are critical to achieving compliance objectives and mitigating legal risk. However, enterprises face complex and shifting scenarios as they contend with...
One of the hallmarks of long-term success is recognizing opportunities during times of adversity and leveraging them for long-term success, even when the move may seem counterintuitive to those who have...
The rules have changed: Title IV, Section 403 of the Emergency Economic Stabilization Act of 2008* requires the reporting of adjusted cost basis information for covered securities to the Internal Revenue...
Today, smartphones, laptops and removable media provide opportunities for businesses to increase productivity by transforming a workplace formerly constricted by office location and core hours to one where...
In our world of content technologies, we are at a point where current technology offerings considerably lag behind the needs and expectations of the buyer. A particularly obvious example is in the area...
This past year has taught all of us a lot about ourselves, the way we run our businesses and the true relationship we have with our customers. In a golden age of excess, businesses have let go of efficiency...
With advancements in digital print technologies and an increasing number of success cases for color in transactional and TransPromo documents, one could argue that the case has been made for digital color....
The opportunity is right under our noses. Today's content, document and process management technologies already allow us to communicate with millions of our customers in more engaging and reader-friendly...
Whether you believe Web 2.0 is a significant departure from the original web or merely a logical evolution of the tools that built Web 1.0, as Tim Berners-Lee (the guy behind the WWW) believes, these emerging...
Outsourcing has been one of the most talked-about business topics in 2009. With the current recession, companies are continuing to reduce costs, eliminate overhead and streamline operations with an eye...
The high-tech approaches of fighting spam vary widely. The most sophisticated anti-virus, antispyware and anti-spam software programs employ algorithms that attack spam from a broad, structural perspective,...
Only a few years ago, the idea of mobile content management was a novelty; today, it is mainstream. The basics of the technology, such as smartphones, have been available for a number of years, but the...
The magnetic ink character recognition (MICR) market is proving to be tremendously resilient in the face of daunting challenges. Despite declining check volumes around the world, millions of MICR documents...
Continuing its tradition in high-quality imaging devices and recognizing a growing need for portable and mobile image capture solutions, Canon U.S.A. Inc., a leader in digital imaging and office solutions,...
Summer has come and gone, and economic conditions seem marginally better than they were when I wrote my February column (I think the terminology is "less worse"). To survive the recession, most companies...
The Importance of Integrity and Flexibility Imagine the scenario where the CIO reviews the long-term goals of the IT organization and outlines an initiative to develop business intelligence (BI) architecture...
Stop Retrenching. Strike instead. Historically, economic downturns show winners don't retrench out of fear, but strike early. Think Strategy, Not Tactics. Make sure you know how to outmaneuver the competition...
Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth
Seamless and personalized customer interactions are no longer just a competitive advantage — they’re an expectation. Whether a customer is applying for a credit card, opening a bank account, or on
Change is the only constant when it comes to IT applications. Specifically for Enterprise Content Management (ECM) and Robotic Process Automation (RPA), proper knowledge is a necessity before inevitab
Remember the last time you filled out a mortgage application? If you're like most people, you probably spent hours wrestling with confusing forms, deciphering legal jargon and hunting down supporting
