Increasing numbers of organizations are introducing automation into their document-centric (often labeled as transactional, case management or knowledge management) processes. Sometimes the automation...
The usual (and, in some cases, the only) motivation an organization has in investing time and money with a BPM application is control. Nonetheless, control can mean different things to different people....
While it is sometimes called the "soft" side of change, managing the people side of a corporate transition is often the most challenging and critical component of an organizational transformation. Take...
The acquire-serve-grow customer life cycle discussed in the previous paper continues to be just as valid as your web management strategies evolve and your web presence becomes more engaging, interactive...
DocuLex, creators of content management software, announces the release of the company's Office Capture 4 upgrade. The production document capture, image processing and content indexing software program...
There's a lot of talk these days about the move from centralized to distributed scanning. The idea is to capture documents at the earliest point where they enter an organization, streamlining document...
At no additional cost to its customers, the KODAK i1200 Plus and i1300 Plus Series Scanners will improve document capture productivity by up to 50 percent over their predecessor models. The KODAK Plus...
eCopy Inc. announced availability of eCopy PaperWorks desktop document imaging software. The new software enables organizations to get work done faster and simplify business processes that mix paper and...
Now is the time to gather your troops! Whether initiating or responding to litigation, one should assemble a diverse, interdisciplinary team. The following team members should be consulted both prior to...
The financial crisis, which presented a massive blow to the banking and capital markets sectors, now presents an opportunity for a profound change. Leading up to the credit crisis, the financial services...
Kyocera Mita America, Inc., one of the world's leading document solutions companies, announced the availability of the TASKalfa 750c series of color Multifunctional Products (MFPs), bringing high-speed...
Delivering new color capabilities to the light production marketplace, Canon U.S.A., Inc., a leader in digital document imaging, introduced the imageRUNNER ADVANCE C9075 PRO and C9065 PRO multifunction...
Service providers in the supply chain management (SCM) space play an important role in helping enterprises more efficiently plan and execute supply chain strategies. With companies looking to source and...
Accusoft Pegasus, recognized worldwide as the largest provider of imaging software development kits (SDKs), announces the release of ImagXpress Version 10 for 64-bit .NET imaging applications. ImagXpress...
Metavante Corporation, a leading provider of banking and payments technology, has certified the Panini I:Deal, the newest check scanning platform from Panini, a market leader in distributed capture. The...
Last time, in Part 1, Mukul analyzed how to acquire customers, which is "The Foundation for Your Web Strategy." Part 2 moves onto the next two steps: serving customers by engaging customer dynamics and...
Xerox Corporation (NYSE: XRX) is pumping up productivity for small and mid-sized businesses (SMBs) with a new black-and-white multifunction printer (MFP), loaded with high-end features not commonly found...
DocuLex, creators of content management software, announces the release of the company's Archive Studio Professional Capture 4 upgrade, fostering knowledge management and workflow collaboration. The production...
BancTec, a leading global provider of advanced, high-volume document and payment processing services and solutions, has made image quality assurance (IQA) a seamless component of its IntelliScan® high-speed...
Organizations are increasingly channeling the power of the web to advance their marketing strategies. Even in these times, customer acquisition remains top-of-mind for key managers, but it should never...
The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth
