Metavante Corporation, a leading provider of banking and payments technology, has certified the Panini I:Deal, the newest check scanning platform from Panini, a market leader in distributed capture. The...
Last time, in Part 1, Mukul analyzed how to acquire customers, which is "The Foundation for Your Web Strategy." Part 2 moves onto the next two steps: serving customers by engaging customer dynamics and...
Xerox Corporation (NYSE: XRX) is pumping up productivity for small and mid-sized businesses (SMBs) with a new black-and-white multifunction printer (MFP), loaded with high-end features not commonly found...
DocuLex, creators of content management software, announces the release of the company's Archive Studio Professional Capture 4 upgrade, fostering knowledge management and workflow collaboration. The production...
BancTec, a leading global provider of advanced, high-volume document and payment processing services and solutions, has made image quality assurance (IQA) a seamless component of its IntelliScan® high-speed...
Organizations are increasingly channeling the power of the web to advance their marketing strategies. Even in these times, customer acquisition remains top-of-mind for key managers, but it should never...
Kyocera Mita America, one of the world's leading document imaging companies, today announced the expansion of its award winning TASKalfa line of multifunctional products with the introduction of the TASKalfa...
Caringo Inc., the leading provider of content storage software enabling clustered storage for active and archive content, released CloudFolder, a free application for Windows that simplifies storing any...
Océ, an international leader in digital document management and delivery, announced new Océ PRISMAscan Convert™ state-of-the-art document conversion software that simplifies the transformation...
Datacap, the leading provider of flexible document capture and forms processing software solutions, announced the release of Taskmaster for Medical Claims, version 7.6. A foundation application for Datacap...
DocuLex, creators of content management software, announces the release of the company's Archive Studio component Goby Capture V5, facilitating automated document imaging, knowledge management and workflow...
An examination of almost any business process will nd the need for someone's approval somewhere in that process. In today's world of transaction distribution, it may take a number of "somebodies" in several...
Organizations of all kinds are now being held to a higher standard in their e-discovery practices. With the burden of knowledge squarely on the enterprise's shoulders, it is the responsibility of the organization...
You can feel the excitement in the air, the tense expectation as all of us, including businesses of all kinds, our consumers and all those hungry for a job, hear the news that the end of the recession...
Recycled Paper. Technological advances in paper manufacturing and processing equipment have ensured that this paper can be processed efficiently. Pinless Paper. Going pinless not only reduces waste paper...
As Internet crime becomes more intrusive, annoying, viral and widespread, the problem of governing Internet conduct likewise becomes more problematic, particularly in the area of law enforcement, which...
Web content management (WCM) initiatives still prove to be a good strategic investment, despite the current economy. Given the web's continued dominance as a main channel for companies to interact with...
We seem to be entering a post-email age where instant messages (IM), text messages (SMS) and social media are sweeping into the business world, and important discussions and decisions are being made outside...
There is a great deal of ambiguity around service-oriented architecture (SOA). It is both a buzzword and a real architecture designed to help banks abstract and expose their core systems. Celent defines...
In response to mandates to cut costs and freeze spending, inplants are scrutinizing their production operations to identify opportunities for cost containment. But many organizations are overlooking the...
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
How much do I owe? How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.
Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
