The high-tech approaches of fighting spam vary widely. The most sophisticated anti-virus, antispyware and anti-spam software programs employ algorithms that attack spam from a broad, structural perspective,...
Only a few years ago, the idea of mobile content management was a novelty; today, it is mainstream. The basics of the technology, such as smartphones, have been available for a number of years, but the...
The magnetic ink character recognition (MICR) market is proving to be tremendously resilient in the face of daunting challenges. Despite declining check volumes around the world, millions of MICR documents...
Continuing its tradition in high-quality imaging devices and recognizing a growing need for portable and mobile image capture solutions, Canon U.S.A. Inc., a leader in digital imaging and office solutions,...
Summer has come and gone, and economic conditions seem marginally better than they were when I wrote my February column (I think the terminology is "less worse"). To survive the recession, most companies...
The Importance of Integrity and Flexibility Imagine the scenario where the CIO reviews the long-term goals of the IT organization and outlines an initiative to develop business intelligence (BI) architecture...
Stop Retrenching. Strike instead. Historically, economic downturns show winners don't retrench out of fear, but strike early. Think Strategy, Not Tactics. Make sure you know how to outmaneuver the competition...
In the words of Tom Friedman, "The world is flat." Globalization of business, the movement toward distributed teams and the increasing number of people working from home is a fact of life. This profoundly...
Part 1 of Mr. Krishna's column dealt with the 'acquire' and 'serve' sections of the customer life cycle with in-depth analysis of microsites and social media (read part 1). Part 2 cinches up the cycle...
Keeping track of our financial affairs is a challenge at the best of times. Bills, statements, notices and letters from the bank seem to fly through the letter slot with dizzying frequency and in no particular...
A true transactional Automated Document Factory (ADF) integrates all elements of an ADF (Input; Transformation and Integrated Output; Delivery Preparation; Control and Reporting; Document Design and Content...
Kofax plc (LSE: KFX), the leading provider of document driven business process automation solutions, announced a new release of its Document Exchange Server software which, with this release, is being...
The document creation process has improved, as both hardware and software products have become more sophisticated and feature-rich. The advances in new software and more cost-effective color printers have...
Your Documents Are as Good as Your Printing Solution Today's transactional applications can go far beyond the boring, black-and-white, simple-text invoices and statements of the past. With new technology...
Despite the tough economic conditions, the latest report by Davidson Consulting, "Computer-Based Fax Markets, 2008-2013," shows that the fax server industry remains healthy. The overall 2008 fax server...
Stick to the Basics. It is easy to get caught up with emotions and depart from the basics that drive your business. Find Control. Focusing on things that can't be controlled depletes energy, which could...
Many organizations evaluate Microsoft Office SharePoint Server 2007 to improve how employees collaboratively author, manage and share document drives. Yet varying work styles, the wide range of business...
Ask any number of Netizens what their greatest gripe is about the Internet, and nine out of 10 would unhesitatingly reply, "Spam!" Spam clogs the web, swamps servers and annoyingly consumes untold gigabytes...
Until recently, component content management (CCM) technology, which allows enterprises to manage text content as componentized chunks of information rather than documents or webpages, has been the domain...
The saying, "Change is hard," might be a cliché, but, nonetheless, it's very true. The market has taken a battering that has left most of us wondering where it all went wrong. Though the official...
For more than a decade, personalization has been the dominant narrative in customer experience. Organizations invested heavily in understanding their customers. They built data lakes. They deployed an
In 2026, many organizations are still trying to meet modern expectations with yesterday's siloed content operating model. Until that changes, the gap between what customers expect and what organizations can deliver will continue to widen
Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
