Taking distribution of its premier content and workflow management solutions one step further, etfile launched a new sales engagement program to bring its award-winning solution to the reseller channel....
Perceptive Software, creator of process and content management products and solutions, announces the availability of Perceptive Interact for Microsoft Dynamics CRM, Microsoft's customer relationship management...
Pitney Bowes Inc. (NYSE: PBI) and GrayHair Software, Inc., a leader in innovative services for business mailers, announced they are collaborating on a new suite of solutions for Pitney Bowes's Presort...
Flex Systems™ introduces FlexStream™, a new document processing software solution at the 2013 National Postal Forum. Organizations that have previously passed on document processing solutions...
The Rosetta Stone is iconic in the study of ancient Egypt. Champollion's translation of the Egyptian hieroglyphics by discovering their patterned similarities with the better-known Greek and Demotic language...
Kofax® plc (LSE: KFX), a leading provider of smart process applications for the business critical First Mile™ of customer interactions, today reported it has acquired Altosoft, Inc., a leading...
Bell and Howell and Sefas Innovation Inc. have announced an expansion of their existing partnership to provide an integrated solution to help traditional print and mail operations rapidly transition into...
Solimar Systems, Inc., a leading global provider of production printing and secure document delivery solutions, announced the release of SOLfusion™ 1.3, its software solution for document workflow...
HP Enterprise Services announced a new business process outsourcing (BPO) solution, HP AutoFlow, that enables clients to automate core business processes, including finance and accounting, to enhance operational...
@import url(/Uploads/Public/Images/Media/AdvancedRTFTool/maincss.css); How consumerization of IT is changing who's in control There's a battle brewing in the enterprise around the disruptive force of consumerization....
@import url(/Uploads/Public/Images/Media/AdvancedRTFTool/maincss.css); Don't let your email-based marketing communications float away from the governance orbit. Plenty has been written about the need to...
@import url(/Uploads/Public/Images/Media/AdvancedRTFTool/maincss.css); The paradigm of multi-channel delivery has been with us for a number of years now. Briefly, it refers to the ability to communicate...
@import url(/Uploads/Public/Images/Media/AdvancedRTFTool/maincss.css); Prescriptions for common customer intelligence maladies Customer intelligence is one of those bandied about terms that benefits from...
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) and Hyland Software, Inc. (Hyland) announced a strategic alliance to provide a seamless solution that integrates Hyland's OnBase enterprise...
Brother International Corporation, premier provider of products for the home, home office and office, today announced a strategic collaboration with DocuLex, Inc., creator of award-winning, business-ready...
@import url(/Uploads/Public/Images/Media/AdvancedRTFTool/maincss.css); The document capture market is turning the corner. The heady mix of automation, analytics and business process management is transforming...
Managing a series of multimedia-based social network channels can be like playing dodgeball. Remember dodgeball, that rainy day exercise in physical fitness sadism, wherein two teams square off on two...
@import url(/Uploads/Public/Images/Media/AdvancedRTFTool/maincss.css); A change management vision that's good for the organization, employee and customer A customer communications management initiative...
GMC Software Technology, a leading provider of customer communications (CCM) and output management solutions, announced that within the last quarter, it has added four new customers to its' growing Latin...
Pitney Bowes Inc. (NYSE: PBI) today announced Stamford-based Movable Media and New York-based XYVerify as the winners of the Company's first Entrepreneurial Competition. The winners of the inaugural innovation-focused...
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
How much do I owe? How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.
Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
