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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer Experience June 10 2013
EventEvolution Management Inc. is pleased to announce that the 2014 DOCUMENT Strategy Forum will be held May 13-15, at the Hyatt Regency, Greenwich, CT, where it was held this past spring. “We received...
June 3 2013
Solimar Systems, Inc., a leading global provider of production printing and secure document delivery solutions, today announced the release of SOLitrack™ version 1.6, Solimar's document tracking...
May 28 2013
Celent sought to understand the role and importance of data in the insurance industry and examine where insurers are in terms of investment in data-related technologies and in Big Data in particular. To...
May 27 2013
Back in October of 2011, I penned a musing for DOCUMENT about how the QR code was positioned to become a major alternative marketing channel. In 2011, smartphones made up about 40% of the cellular phone...
May 23 2013
EventEvolution Management Inc. is pleased to announce the recently completed DOCUMENT Strategy Forum, featuring the Social Business & SharePoint Conference and co-located with the BFMA Annual Conference,...
May 23 2013
Paloma Print Products™ announced today that OSG Billing Services®, a leading full service provider of billing and customer communications, has selected Paloma’s STREAMdiff™ document...
May 22 2013
Compart, a leading global provider of document transformation and output management solutions, is introducing DocBridge FileCab 2.0 to support enterprise-wide compliance and management of "unstructured"...
May 21 2013
Metalogix, the leading provider of content infrastructure software to improve the use and performance of enterprise content on Microsoft SharePoint, Exchange and Cloud platforms, today announced the launch...
May 21 2013
Cabinet Document Management Solutions, a leading provider of electronic document management software and workflow software for small and medium-sized businesses, today announced the release of a new version...
May 6 2013
Accurate and efficient payment processing is the highest priority item on every CFO’s list. Getting paid for the services we provide and the act of recording that payment to the payer’s account...
May 3 2013
Regardless of your organization’s size, shape or go-to-market strategy, you are likely feeling the pinch of this stubborn economy. Of course, you remain focused on delivering value to your customers,...
April 26 2013
News Facts Kohler Co., one of America’s oldest and largest privately held companies with more than 50 manufacturing locations worldwide, has selected Perceptive Software’s Content and Intelligent...
April 25 2013
Pitney Bowes (NYSE: PBI) today announced that it will showcase its latest document management solutions at the Document Strategy Forum, April 29-May 1, at the Hyatt Regency in Greenwich, CT. As the official...
April 25 2013
*Author\'s Note: In early April 2013, the US Postal Service announced plans to postpone implementation of its five-day mail delivery schedule based on recent feedback from US Government officials. Postmaster...
April 16 2013
An information management policy clearly lays out what kind of data should be kept, what kind should be deleted and establishes a sound, objective method to apply to company-wide data. So, how do you get...
April 16 2013
NEPS, a leading provider of innovative, comprehensive hosted Customer Communications Management (CCM) technologies, is looking forward to attending the Document Strategy Forum being held April 29-May 1...
April 15 2013
Mail-Gard®, a division of IWCO Direct and one of the nation’s leading providers of critical communication recovery solutions, announced it has partnered with Data Management Internationale (DMI)...
April 15 2013
News Facts Lexmark’s Perceptive Software announces that the University of California, Merced (UC Merced) has chosen Perceptive Software as its enterprise content management solution. UC Merced will...
April 12 2013
Solimar Systems, Inc., a leading global provider of production printing and secure document delivery solutions, today announced the release of a PDF::PDF/A conversion module as part of Solimar® Print...
March 27 2013
Many executives understand that improving their document-driven business processes—from invoicing to insurance claims processing to financial reporting—can drive their costs down. What they...
By Ryan DuncanEfficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
By Richard HuffMost customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia