When a good customer suddenly becomes an ex-customer, the cries of dismay in many banks are loud: How could something like this happen? In most cases, there are warning signs - but the task of automatically... View More
As we discussed in the first post about the Four Rights, the essential underlying tool is the need to develop an effective data collection strategy. Once we have some data patterns on our intended targets... View More
GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM) and output management, and Kony, Inc., the leading enterprise mobility provider, have entered into a... View More
In response to the growing need to conceal personal information in documents, Crawford Technologies is proud to announce today the launch of its newest solutions: Redaction Express and the Riptide Redaction... View More
It’s undeniable: The market trend toward multi-channel communications and integrated customer experience is accelerating at an increasing pace. Organizations are rushing to keep up with the demand... View More
In a recent survey conducted by the DOCUMENT Strategy Forum, executives, senior managers and program managers reported that the single most important benefit they are seeking to improve is the customer... View More
“Consumer 3D Printing: A Market At War With Itself” examines keys to growth potential in consumer 3D printing in terms of hardware development and whether open-source or closed-source development... View More
Eclipse Corporation, a provider of enterprise document generation solutions, announced today that New Orleans-based commercial print provider, Mele Printing, has selected DocOrigin 3.0 from Eclipse to... View More
As I travel around the globe consulting and talking to business leaders from all different vertical markets, I am drawing one interesting conclusion about content delivery that is a bit disconcerting.... View More
FileBound, a leading provider of cloud-based document and workflow automation solutions and part of the Upland Software family of enterprise work management applications, today announced it will host its... View More
TITUS, a leading provider of security and compliance solutions for email and documents, today introduced the latest version of TITUS Security Suite for Microsoft... View More
Why process innovation and paperless technology? Paperless technologies, such as scanning, capture, recognition, digital signature, electronic content management (ECM), workflow and retention/disposition,... View More
Datum Datacentres today announced the release of a new white paper commissioned from analyst Quocirca. “Data Centre Co-location: An easy decision, a difficult choice” will help CIOs and other... View More
Healthcare data management specialist, BridgeHead Software today launches HealthStore™ for FlexPod®. A data management solution, HealthStore is designed to provide hospitals with a comprehensive,... View More
Every day, healthcare providers face the challenge of managing and exchanging patient information originating from paper and digital formats. To provide the best patient care, providers must have the ability... View More
Pierre de Muelenaere, President & CEO I.R.I.S. Group; Mikel Irizar, SVP Marketing Scytl; Jean-Pierre Marcelle, COO Wallonia Foreign Trade and Investment I.R.I.S., member of the Canon Group and provider... View More
Proxama PLC (AIM: PROX), the global platform provider of mobile proximity marketing, mobile wallet and payment solutions, has partnered with Cryptomathic, a leading security provider, to launch a mobile... View More
CloudBees, Inc., the Enterprise Platform as a Service (PaaS) innovation leader, today announced an agreement with Verizon Enterprise Solutions to make the CloudBees PaaS available on the new Verizon Cloud.... View More
President Obama\'s joint memorandum, which I wrote about in my last column, clearly demonstrates a need for governance and accountability. Given this, information governance becomes the focus and, as a... View More
Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners
The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied
