Feb. 19 2013
Bell and Howell and Sefas Innovation Inc. have announced an expansion of their existing partnership to provide an integrated solution to help traditional print and mail operations rapidly transition into... View More
Feb. 19 2013
Solimar Systems, Inc., a leading global provider of production printing and secure document delivery solutions, announced the release of SOLfusion™ 1.3, its software solution for document workflow... View More
Feb. 18 2013
HP Enterprise Services announced a new business process outsourcing (BPO) solution, HP AutoFlow, that enables clients to automate core business processes, including finance and accounting, to enhance operational... View More
Feb. 13 2013
@import url(/Uploads/Public/Images/Media/AdvancedRTFTool/maincss.css); How consumerization of IT is changing who's in control There's a battle brewing in the enterprise around the disruptive force of consumerization.... View More
SIgnature
Feb. 12 2013
@import url(/Uploads/Public/Images/Media/AdvancedRTFTool/maincss.css); The impact of natural disasters, such as floods, hurricanes, earthquakes, tsunamis and other storms, on our very lives and that of... View More
Feb. 4 2013
@import url(/Uploads/Public/Images/Media/AdvancedRTFTool/maincss.css); Don't let your email-based marketing communications float away from the governance orbit. Plenty has been written about the need to... View More
Vital_Records_Priorities
Jan. 31 2013
Superstorm Sandy took no prisoners. Fight back with an emergency management plan that protects all your business assets. When Superstorm Sandy hit the Northeastern United States, more than 7.5 million... View More
Jan. 31 2013
@import url(/Uploads/Public/Images/Media/AdvancedRTFTool/maincss.css); The paradigm of multi-channel delivery has been with us for a number of years now. Briefly, it refers to the ability to communicate... View More
Jan. 23 2013
@import url(/Uploads/Public/Images/Media/AdvancedRTFTool/maincss.css); Prescriptions for common customer intelligence maladies Customer intelligence is one of those bandied about terms that benefits from... View More
Jan. 22 2013
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) and Hyland Software, Inc. (Hyland) announced a strategic alliance to provide a seamless solution that integrates Hyland's OnBase enterprise... View More
The_right_questions_to_ask
Jan. 17 2013
Enhanced expectations for information access have fundamentally transformed the enterprise content management (ECM) landscape due to the rapid adoption of mobile devices and services. Today's document... View More
Jan. 13 2013
Brother International Corporation, premier provider of products for the home, home office and office, today announced a strategic collaboration with DocuLex, Inc., creator of award-winning, business-ready... View More
Jan. 11 2013
@import url(/Uploads/Public/Images/Media/AdvancedRTFTool/maincss.css); The document capture market is turning the corner. The heady mix of automation, analytics and business process management is transforming... View More
Nov. 30 2012
Managing a series of multimedia-based social network channels can be like playing dodgeball. Remember dodgeball, that rainy day exercise in physical fitness sadism, wherein two teams square off on two... View More
Nov. 29 2012
@import url(/Uploads/Public/Images/Media/AdvancedRTFTool/maincss.css); A change management vision that's good for the organization, employee and customer A customer communications management initiative... View More
Nov. 26 2012
GMC Software Technology, a leading provider of customer communications (CCM) and output management solutions, announced that within the last quarter, it has added four new customers to its' growing Latin... View More
Nov. 26 2012
Pitney Bowes Inc. (NYSE: PBI) today announced Stamford-based Movable Media and New York-based XYVerify as the winners of the Company's first Entrepreneurial Competition. The winners of the inaugural innovation-focused... View More
TimelineofOwnership
Nov. 19 2012
Business-oriented architecture is bringing ownership back where it belongs—giving IT and the business independence to do what each does best. Over the last several decades in insurance, the business... View More
Nov. 15 2012
Vice President of Pitney Bowes Legal Solutions Stephen Whetstone talks about the meaning of innovation and what it takes to embody it. As Steve Jobs once famously said, "Innovation distinguishes between... View More
Nov. 13 2012
Crawford Technologies has today been named as one of Canada's fastest growing technology companies by the 15th annual Deloitte Technology Fast 50™ awards. The Fast 50 program recognizes the 50 fastest... View More
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue