Increasing electronic payments, increasing customer payment self-service and reducing paper check volumes are all key to an effective collection strategy. Last month, I blogged about what some of the industry... View More

Canon U.S.A., Inc., a leader in digital imaging solutions, has launched the flash-fusing, toner-based Océ VarioStream® 7170 and 7110 specialty printing systems. These entry-level, monochrome... View More

Building and protecting the company’s reputation is a growing concern for CEOs and board of directors. More and more, stakeholders influence your business success, and with social media, it has become... View More

News Facts Lexmark’s Perceptive Software and Source Technologies have launched Perceptive Secure Print, an integrated software and Magnetic Ink Character Recognition (MICR) printer solution that... View More

Information is the lifeblood of any organization, which is why so many businesses invest significant time, money and resources around content management systems. Understanding how information moves throughout... View More

IBM today announced that it is transforming how organizations engage with business content and make it more usable and interactive across the enterprise to deliver better results and improve decision making.... View More

Today, Intersec launches a new software to help the telecom industry to turn Big Data into valuable knowledge. InsightedTM has been designed hand in hand with operators to collect, store and analyze real-time... View More

In the last few posts, I discussed a process to move forward in the changing world of print to mail. First, evaluate your commitment to the operation or business model. Next, if you are staying in the... View More

Mimecast, the enterprise cloud services provider, has announced services to support enterprises moving to Microsoft Office 365 by directly addressing risks associated with data redundancy, high availability... View More

Leader in mobile and voice customer service, SpeechStorm (www.speechstorm.com), has collaborated with automated customer experience testing software provider, Cyara (www.cyara.com), to develop ‘S-Connect... View More

Bell and Howell, LLC today announced that it has spun off BCC Software (BCC), a former business unit, as an independent, stand-alone company owned by Bell and Howell’s current shareholders. Versa... View More

Years ago, there was a serious effort to bring customer communications management (CCM) into the broader enterprise content management (ECM) fold. While CCM stood for component content management back... View More

In its 2014 “Magic Quadrant for E-Discovery Software” report released yesterday, leading IT research firm Gartner, Inc., positions Catalyst Repository Systems as a "visionary" among providers... View More

The idea of 3D printing means a lot of different things to a lot of different people. If you were to ask people in the hundred-billion-dollar hard copy imaging industry, however, most would tell you that... View More

BancTec, a leading global provider of document, content and payment processing solutions and outsourcing services, has announced the release of CaseVision, a powerful workflow and case management platform... View More

I recently returned from a visit to Call Center World in Europe, one of the largest trade shows covering customer relationship management (CRM), which is transitioning to customer engagement management... View More

If there is one thing that the technology industry has never been short of, then that would be big ideas. Regardless of how on many occasions, perhaps most, the realization of those ideas falls short of... View More

Pitney Bowes Inc. (NYSE:PBI) today announced Mailstream On Demand, giving small and medium-sized businesses (SMBs) an outsourced solution to better manage their transactional document design, production... View More

The Mopria Alliance was formed by a small group of technology companies with the mission to facilitate and ease the pain of printing from smartphones and tablets. The alliance is a global nonprofit organization... View More

Successful enterprise content management (ECM) business cases align with organizational planning imperatives, demonstrate creativity and innovation in solution concepts, deliver value for money and offer... View More