Ricoh Americas Corporation today announced enhancements to its flagship critical communications software, RICOH ProcessDirector, as part of the company’s ongoing efforts to deliver the best results... View More
Since the 1980s, there has been an industry mantra of businesses being paper-free. Initially, the focus was on the reduction of paper to save office space and improve “records” retrieval. While... View More
We have all seen Capital One’s commercial “What’s in your wallet?” It is memorable because what’s in our wallet is so important to our daily activity. Apple and Google have... View More
To date, more than 100 million licenses of SharePoint have been sold. Companies recognize the potential of this powerful content management platform to save time, speed up processes and enhance collaboration... View More
The insurance industry and human resources departments share at least one thing in common. Both are data-heavy environments that include a number of time-consuming, manual workflows. Xerox announced solutions... View More
Novitex, the leading provider of cloud-based solutions in the document outsourcing industry, today announced the next generation of Healthcare Connect, a communications management solution that combines... View More
As mobile data usage has risen 69% in the last year, understanding the value of implementing mobile-responsive designs to meet the global consumer’s demand for digital transformation is becoming... View More
There are many reasons why organizations outsource their print operations. Procuring and managing the consumables to run a print fleet alone is a major challenge. However, the most common reason for outsourcing... View More
Enough said about proper electronic content management (ECM) technology planning, creating LEAN workflows and integrating electronic records management (ERM). Instead, in memory of unsuccessful initiatives... View More
Autumn is that time of year where it is incumbent upon us in the industry to deliver both our predictions and forward-thinking vision of the future and our writing coverage plans for the following year... View More
Digitech Systems announces the launch of PaperVision Forms Magic technology (the FM technology), which introduces accurate document recognition and classification along with data extraction. Known for... View More
Software, hardware, who’s kidding who? Everything keeps improving to the point of making its predecessor obsolete. This is called progress. If everything stayed the same, we would still be hunting... View More
DocPoint Solutions, Inc., a leader in the implementation, customization, training and support of SharePoint solutions and its integrated suite of products, and CipherPoint Software, Inc., the global... View More
The gap between customer communications management (CCM) software technology capabilities and utilization by enterprises is changing the paradigm in CCM, says a report from Madison Advisors, an indepe
Corporations are a class of life on planet Earth, along with humans, the animal species, the vegetal world and the planet itself (with its own sub-classes of seas, mountains, wind, oxygen and whatnot).... View More
I recently attended a US Postal Service's Postal Customer Council (PCC) meeting where the focus was on direct mail. The interesting takeaway for me was how the use of direct mail in concert with email... View More
The idea of using documents to speak to customers directly is nothing new. Since the late 90s, momentum has been building to use personalization and relevant messaging to connect more closely with customers.... View More
Integrated Document Technologies, Inc. (IDT), a leading provider of products and services that help companies eliminate paper at its source, announces a new partnership with DocuSign, Inc. (DocuSign®
When we talk about customer communication strategy, the most common topic is the context of the communication. We can start by looking at the context of the pressures you face in terms of "more and less."
Attracting corporate attention to your information management/governance programs can be a hard road to travel, unless you’re directly contributing to the company’s revenue or cutting its costs.... View More
Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners
The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied
