Much has been written about the importance of securing data in the enterprise. Organizations have implemented policies and have spent untold millions of dollars to ensure the security and privacy of sensitive... View More
Ricoh Americas Corporation today announced enhancements to its flagship critical communications software, RICOH ProcessDirector, as part of the company’s ongoing efforts to deliver the best results... View More
We have all seen Capital One’s commercial “What’s in your wallet?” It is memorable because what’s in our wallet is so important to our daily activity. Apple and Google have... View More
There are many reasons why organizations outsource their print operations. Procuring and managing the consumables to run a print fleet alone is a major challenge. However, the most common reason for outsourcing... View More
Software, hardware, who’s kidding who? Everything keeps improving to the point of making its predecessor obsolete. This is called progress. If everything stayed the same, we would still be hunting... View More
The gap between customer communications management (CCM) software technology capabilities and utilization by enterprises is changing the paradigm in CCM, says a report from Madison Advisors, an indepe
I recently attended a US Postal Service's Postal Customer Council (PCC) meeting where the focus was on direct mail. The interesting takeaway for me was how the use of direct mail in concert with email... View More
When it comes to e-billing, companies fall into two broad categories: (1) They have robust e-billing and e-delivery options for customers to choose, or (2) they have a limited or no electronic option... View More
Modern, otherwise tech-savvy organizations, regardless of size, value or vertical market, are experiencing an unlikely print epidemic—and it is spreading. While many companies have made strides in... View More
If 2016 is anything like every other year, your news feed in the new year will start off with tweets, posts and articles about “Trends in Communications for 2016.” For all the buzz on the upcoming
Predictive analytics is the big “buzzword” in much of the industry today, and the imaging market is no exception. While still profitable, our margins are under pressure on almost all fronts.... View More
| #6 TOP READ — The Postal Service delivered around 14 billion bills to Americans last year, representing more than 75% of all household bills sent (the rest were delivered electronically). Conversely,... View More
As a good corporate citizen, you get up every day and support the pursuit of improving your organization’s bottom line. You either make things, sell your stuff, serve customers or keep the engine... View More
Ricoh announced that it has maintained a leadership position for the fourth consecutive year in the Managed Print Services (MPS) market, according to a report from analyst firm Quocirca entitled... View More
For those of you that know me, I am on the road half of the year meeting with customers, prospects and industry leaders discussing document production and the business around it—everything from... View More
GMC Software (GMC), a leader in customer communications management, today announced the general availability of GMC Inspire R10. GMC Inspire R10 brings a solution to the market that has... View More
Videk, Inc. a leading provider of document integrity assurance systems has signed a significant distribution and sales agreement with Canon Japan, it was announced today. Videk will develop an integrated... View More
Many industries have software vendors who have created specific line-of-business applications to perform particular tasks. These tasks could be as simple as generating a response to an inbound customer... View More
Taylor Corporation has acquired the assets of NEPS, LLC as an integral part of a long-term plan to broaden its portfolio of innovative technology solutions for its customers. The synergies between several... View More
Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e
Personalization is the core of what we do in CCM, and we do this on a scale that still requires specialized software that cannot be replaced by marketing or office editing tools. The number of persona
