Today, more than ever, having an effective mobile strategy is key to effective customer communications. Mobile devices have become a way of life for consumers to get content, read mail and stay in touch... View More
Prinova Inc., a leader in developing and delivering innovative software and services within the Customer Communications Management (CCM) market, is proud to announce that its Messagepoint software was... View More
If you’re sticking to your in-house print shop production model, the cost impacts may be providing your competitors a significant advantage. In the face of declining print volumes, the fixed costs... View More
I recently saw a local news story reporting that Connecticut is running out of landfill space, and disposing of trash is going to cost more. So it seems the days of easy and low-cost trash disposal (at... View More
GMC, the award-winning leader in customer communications management (CCM) and output management, announced today that The Forrester WaveTM: Document Output For Customer Communications Management, Q1 2014,... View More
Recently, a top headline in my local newspaper (yes, I said newspaper) announced that every student in the entire school district will have an iPad by next year. This might not be the "newest" topic, but... View More
Datacolor®, a global leader in color management solutions, today announced the availability of the Datacolor 45IR, a portable spectrophotometer uniquely designed to meet the distinct quality control... View More
The rapid and voracious adoption of smartphones and tablets has universally changed employee expectations and has driven the \"bring your own device\" (BYOD) workplace phenomena. As Forrester Research... View More
Ricoh Americas Corporation today announced enhancements to its flagship critical communications software, RICOH ProcessDirector, as part of the company’s ongoing efforts to deliver the best results... View More
Back in the late 1990s, creating a “document strategy” was all the craze. Organizations began to realize that they had to get control of their company’s document creation and output.... View More
Since 2009, I’ve conducted an annual survey to understand the impact of digital experience and digital adoption on print. The surveys have evolved over the years, but they always ask a number of... View More
According to PwC, nearly 40% of businesses report that the greatest barrier to launching green initiatives is getting the funding. A lack of budget should not be a hindrance. There are a few eco-friendly... View More
When it comes to e-delivery, sometimes, I think the Postal Service is its own worst enemy. I recently met with a friend who is a large-volume mail processor. He is experiencing delivery delays and uncooperative... View More
Businesses continue to explore opportunities to increase revenues, improve business operations and/or reduce cost to improve the bottom line. At the same time, businesses are modifying office environments... View More
Pitney Bowes (NYSE: PBI) today announced that it will showcase its latest document management solutions at the Document Strategy Forum, April 29-May 1, at the Hyatt Regency in Greenwich, CT. As the official... View More
Cabinet Document Management Solutions, a leading provider of electronic document management software and workflow software for small and medium-sized businesses, today announced the release of a new version... View More
Proxama PLC (AIM: PROX), the global platform provider of mobile proximity marketing, mobile wallet and payment solutions, has partnered with Cryptomathic, a leading security provider, to launch a mobile... View More
Another new year has begun, and I’m faced with the trade-off between making predictions for 2015 and taking stock of things in my life as they sit today. While, certainly, I’d much rather look... View More
Millennials are setting a new trend using popular messaging applications, such as WeChat, WhatsApp, or Facebook Messenger, to communicate, pay, and exchange information not only with their peers but also... View More
The modern workplace has a somewhat contradictory relationship with print. As more companies embrace workflow technology that enables them to streamline paper-intensive business processes, and as their... View More
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
How much do I owe? How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.
Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
