There’s an old proverb that describes how a foolish builder constructs his house’s foundation on sand. When the rain comes, water rises and winds blow, the house falls with a great crash. However,... View More
GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM) and output management, and Kony, Inc., the leading enterprise mobility provider, have entered into a... View More
The Cloud. It is everywhere you turn. Vendors that stand to profit by it tell you to embrace it. Vendors that stand to lose market share to it tell you to fear it. At two conferences this month, I heard... View More
We have all seen Capital One’s commercial “What’s in your wallet?” It is memorable because what’s in our wallet is so important to our daily activity. Apple and Google have... View More
Ever since the Internet and email became available to consumers, enterprises are expected to provide digital access to business communications, dictated by customer demand. Yet, businesses are also incentivized... View More
Xpertdoc Technologies Inc., a Montreal-based company providing award-winning document output and customer communications solutions, is pleased to announce a partnership agreement with OneShield, Inc.,... View More
A new standard for exchanging electronic invoices was released that accelerates the replacement of paper invoices and further enables automated payments at businesses and government agencies. The standard... View More
John Olson has been awarded the first annual “Charles H. ‘Chuck’ Forman – Crawford Technologies” Scholarship through EDSF (Electronic Document Scholarship Foundation). This... View More
Consider this: Americans will receive more than 24 billion household bills and statements this year and make 15 billion household bill payments. InfoTrends research, including our “State of the Customer... View More
GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM) and output management, today announced that Inspire Dynamic Statement was named a finalist for the 2015... View More
There are many valid reasons why enterprises choose to outsource their document production to a third-party service provider. First, and most important, it provides companies with more time to focus on... View More
We have recently seen explosive changes in the healthcare industry. With governmental legislation, healthcare went from being an industry with a built-in customer base to one in which hospitals, insurances... View More
The gap between customer communications management (CCM) software technology capabilities and utilization by enterprises is changing the paradigm in CCM, says a report from Madison Advisors, an indepe
GMC Software (GMC), a leader in Customer Communications Management, is looking forward to showcasing its GMC Inspire Mobile Advantage at Graph Expo, September 25-28, 2016 in Orlando at the Orange County... View More
We are just wrapping up studies of transactional printing in North America and Western Europe. I will focus on North America in this article, but many of the macro trends in the market are playing out... View More
Thinking about mobile security keeps me up at night. It probably keeps you up too. On a recent evening, I was browsing the findings of a study by McAfee and Ponemon Institute titled “The Lost Smartphone... View More
Many industries have software vendors who have created specific line-of-business applications to perform particular tasks. These tasks could be as simple as generating a response to an inbound customer... View More
Square 9 Softworks, developers of the innovative and award-winning SmartSearch Enterprise Content Management suite, announce the latest advancements in document management technology with the release of... View More
Ricoh has again earned a leadership position in worldwide Managed Print and Document Services, according to the new “IDC MarketScape: Worldwide Managed Print and Document Services 2014 Hardcopy Vendor... View More
Taylor Corporation has acquired the assets of NEPS, LLC as an integral part of a long-term plan to broaden its portfolio of innovative technology solutions for its customers. The synergies between several... View More
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
How much do I owe? How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.
Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
