In response to the growing need to conceal personal information in documents, Crawford Technologies is proud to announce today the launch of its newest solutions: Redaction Express and the Riptide Redaction Module. These new software solutions are designed to help organizations accomplish their daily flow of documents without risking the exposure of confidential information.

The new Redaction Express software allows organizations to automatically eliminate personal and confidential information from documents and print files. Redaction Express can be used in document production or management workflows anywhere within an organization, with most document formats and on virtually any platform.

The new Riptide Redaction Module is an extension to Enterprise Content Management (ECM) systems that can automatically remove confidential information from documents when they are being retrieved from the system for viewing, printing, faxing or other offsite transfer. It supports ECM systems such as IBM FileNet, IBM Content Manager OnDemand (CMOD) and EMC Documentum.

"Identity theft and fraud are rapidly growing problems and have motivated governments everywhere to enact legislation to protect consumers," said Ernie Crawford, President of Crawford Technologies. "This new technology will allow organizations to protect personal information without negative impact on their daily information flows."

Using the CrawfordTech Redaction products provides a faster and more accurate method by eliminating time-consuming and error-prone manual redaction processes. The confidential information is not just covered up, it is completely removed from the document or print file to ensure full compliance with any regulatory requirements. There is no need to change original documents or print streams and documents can be redacted as they are being delivered.

Redaction Express is available as an affordable add-on to CrawfordTech solutions including PRO Transforms, PRO Archiver for Documentum, PRO Archiver for InfoArchive, PRO Archiver for SharePoint, PRO Office and Operations Express.

Some of the regulatory acts that restrict the use of confidential information include the United States Freedom of Information Act (FOIA) for Government, Health Insurance Portability and Accountability Act (HIPAA) for Healthcare, Payment Card Industry Data Security Standard (PCI-DSS) for Financial Services and Credit Card companies, Canada Personal Information Protection and Electronic Documents Act (PIPEDA) for General Business, Gramm-Leach-Bliley Act for Financial Institutions and Insurance companies and European Union (EU) Privacy Protection Directive for General Use and Business.

“The Redaction product family addresses an area that is a big stressor for many of our customers” said John Bourdeau, Product Manager at Crawford Technologies. “This will be a big help to organizations worldwide as they struggle to address compliance issues surrounding information confidentiality.”

About Crawford Technologies
Crawford Technologies is an award-winning, worldwide leader in print-stream transformation, document re-engineering, workflow, document accessibility and archiving software solutions. For nearly 20 years, Crawford Technologies has continued to grow and expand their solution offerings in the Enterprise Output Management (EOM), Enterprise Content Management (ECM) and Document Accessibility markets.

Since 1995, Crawford Technologies’ award-winning solutions have helped over 1800 companies around the world reduce costs associated with multi-channel customer communications’ by delivering bills, statements and other mission-critical transactional communications to their customers in the format preferred by each customer. This includes print formats for laser and inkjet printers, online formats like PDF, HTML and XML and alternate format documents in Braille, Large Print, accessible PDF (PDF/UA), Audio and E-text for visually impaired and print-disabled customers.

With CrawfordTech’s range of unique software products and services, our clients simplify, automate and extend document delivery cost effectively - irrespective of current, legacy or future standards in infrastructure or document output. These clients, including four of the top five US banks, four of the top five US insurance companies and four of the world’s top five car manufacturers, are realizing high-value results as costs associated with document processes are minimized through automation, new opportunities for savings across critical communications are realized and they react quickly to changes in regulations, policies, business requirements and technical infrastructure.

CrawfordTech’s quality software, expert support and transactional document business knowledge help clients to meet operational, service, marketing, legal and compliance requirements and automate the delivery of billions of communications to their customers annually. Simply put, companies look to Crawford Technologies for a platform-independent approach, leading system performance and superior output fidelity. Please visit to find out more about CrawfordTech’s clients, people, partners and solutions.
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