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RPA
March 25 2020
One of the hottest buzzwords in business circles nowadays is robotic process automation (RPA)... View More
DOCUMENT Strategy Most-Read Stories of 2019
Jan. 8 2020
In 2019, news about the latest acquisitions, continued market consolidation, and maturing technology capabilities (like robotic process automation, artificial intelligence, cloud, and intelligent automation)... View More
Top 10 Technology Trends for 2020
Jan. 8 2020
2019 was a year in which we saw robotic process automation, artificial intelligence (AI), low-code architectures, and conversational interfaces firmly take root within the enterprise. Leaders moved from... View More
Robotic Process Automation- A Bridge to AI in the
Dec. 10 2019
Robotic process automation (RPA) is Dilbert’s dream come true. As a cubicle dweller, imagine having your own personal digital assistant that takes care of the repetitive and boring bits of your job.... View More
830x539_Marci
Dec. 10 2019
Almost four years into this vision, we expect that customer communications as we know it today will evolve into more vibrant conversations. The cloud, artificial intelligence (AI), data intelligence, and... View More
830x539_Doculabs
July 26 2019
Robotic process automation (RPA) is a hot topic, and for good reason: It offers a way to mimic and eliminate the manual steps required by humans when performing repetitive tasks. However, it’s not... View More
10 Processes for RPA
June 20 2019
Organizations have more opportunities than ever before to improve their business processes—or totally rethink them. Robotic process automation (RPA) and ... View More
Kofax Bets Big on New Intelligent Automation Platf
June 4 2019
Introducing their new artificial intelligence (AI)-powered automation platform, Kofax is poised to break away from their long-standing roots in the capture market. Kofax Intelligent Automation brings together... View More
Cognitive RPA
Oct. 9 2018
Robotic process automation (RPA) is the latest solution category promising an easier path to digital transformation. In the simplest of terms, if you have a process that is well-defined, RPA can automate... View More
WorkFusion Blue Prism and Automation Anywhere
Sept. 14 2018
In July, we looked at the surging interest in robotic process automation (RPA) software and the evolving market of task automation in general, evidenced by the double-digit growth seen in this market.... View More
830x539_Kofax
Aug. 16 2018
Process automation is experiencing a renaissance. It’s no longer a “nice to have” technology but a competitive necessity. It doesn’t matter what you call it these days, because... View More
RPA and Task Automation
July 31 2018
Robotic process automation (RPA) software is an important and evolving technology category that organizations should consider as part of an overall process transformation initiative. At IDC, we define... View More
Kofax Sees Rise in Robotic Process Automation in F
June 15 2018
Kofax and Digital Banking Trends have teamed up to issue the 2018 Financial Services Industry... View More
RPA is a Necessity
April 18 2018
Last time, I wrote about RPA and its potential to decrease repetitive, mundane tasks within an organization, improve efficiency, and enable employees to “focus on higher value-added work.”... View More
RPA for Accounting
Dec. 8 2017
Are there robots in your accounting department? Just wait a few years, and they may be sitting right next to you. It was only 20-plus years ago that you had to do business with large companies, like Walmart,... View More
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue