There’s a lot of talk about the change in enterprise content management (ECM). There’s change in the name of ECM: One camp wants to call it “Content Services” and another “Intelligent... View More
Archive360, Inc., announced that its Archive2Azure managed compliance storage solution for the Microsoft Azure cloud platform has met the standards set forth by the U.S. Securities and Exchange Commission,... View More
HubStor Inc., the leading provider of data-aware cloud storage solutions, announced extended support for Microsoft Office 365 with new data protection, archiving, and recovery for Exchange Online. Wit
CloudMyBiz, a leader in Salesforce development and implementation, is pleased to announce a new partnership with Ocrolus, an emerging innovator in bank statement review automation. The integration of the... View More
OpenText (NASDAQ: OTEX) (TSX: OTEX), a global leader in Enterprise Information Management (EIM), announced that it has entered into a definitive agreement to acquire Covisint Corporation (NASDAQ: COVS),... View More
Messagepoint Inc., a leader in developing and delivering innovative software and services within the Customer Communications Management (CCM) market, announced that it has partnered with FCI CCM Inc.,... View More
BackupAssist, a leading provider of automated Windows server backup and recovery software for small and medium enterprises (SMEs), announced version 10 of the company's popular BackupAssist backup and... View More
A few months ago, I wrote about the future disruptors to enterprise content management (ECM), and while the cloud played prominently, my predictions primarily focused on infrastructure as a service (IaaS)—particularly... View More
Messagepoint Inc., a leader in developing and delivering innovative software and services within the Customer Communications Management (CCM) space, will be exhibiting at Document Strategy Forum ’17.... View More
Experienced business leaders are constantly looking for ways to improve and make the most of their resources. Whether driven by a need to cut costs or the pursuit of a competitive advantage, cloud adoption... View More
Crawford Technologies and Racami announced a new partnership that brings two market-leading vendors together to provide organizations with a range of cloud and on-premises solutions for managing customer... View More
IBM and other mainframe companies established the concept of software as a service (SaaS) as far back as the 1960s. Since then, SaaS has come a long way in enabling companies to shift electronic content... View More
Aricent and IBM announce a 10-year partnership to develop new digital capabilities for select products within the IBM Cloud product line. Together, the two companies will accelerate product roadmaps, modernize... View More
IDC defines digital transformation (DX) as the use of "3rd Platform" technologies (cloud, mobility, data analytics, and social business) to create value and competitive advantage through new offerings,... View More
A recent report from market research company IBIS projects the insurance software market will exceed $8 billion in 2016. The company attributed growth in the sector to an increased interest in ... View More
For years, large information technology (IT) shops in Fortune 500 companies were distinctly averse to the idea of relinquishing custody of their data. With the abundance of cloud offerings and the profound... View More
SDL (LSE:SDL) announced two solutions for managing the complete global content lifecycle from creation through translation and delivery. The two revolutionary offerings, SDL Global Digital Experience Solution... View More
Importing a hard copy scan of purchase orders, invoices and receipts into applications like QuickBooks or Microsoft Office 365 can take multiple steps, several programs and a lot of time. This is especially... View More
For enterprises looking to move to the cloud, or identifying if there is a need to remediate existing deployments, the difference between a successful assessment and an anemic one is the capability of... View More
Last time, I introduced the idea of employing a software as a service (SaaS) customer communications management (CCM) approach to meet the critical customer experience challenges that lie ahead in... View More
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
