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July 17 2024
OpenText™ announced its latest groundbreaking product innovations with Cloud Editions (CE) 24.3. This release represents a significant leap forward in integrating advanced information managemen... View More
June 24 2024
OpenText™ announced it has achieved "fully authorized" status by the Federal Risk and Authorization Management Program (FedRAMP) for its Cloud for Government solution in the United States which no
April 25 2024
Quadient will showcase its newest, most advanced mailing and shipping systems, combined with powerful software and the latest technology in direct printing at drupa 2024... View More
April 18 2024
Quadient announced a major new release in Canada for its Quadient Impress cloud-based platform, now offering multichannel document delivery capabilities to support small and medium businesses (SMBs)... View More
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Jan. 16 2024
At their inception, customer communications management (CCM) systems were designed to support print and mail operations... View More
Dec. 4 2023
Quadient announces the release of its latest intelligent, cloud-based mailing and multicarrier shipping solution: S.M.A.R.T. Essential. This new subscription-based solution brings Quadient’s S.M.A.R
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Nov. 1 2023
Technological advancements are enabling a fast-paced and ever-changing business world, where the adoption of the latest software solutions presents an opening to optimize corporate strategies... View More
Aug. 24 2023
Quadient announces the integration of its Intelligent Communication Automation (ICA) platform with Microsoft Azure AI... View More
July 27 2023
KnowledgeLake, a modern cloud-native Enterprise Content Management (ECM) platform, announced the immediate availability of KnowledgeLake StreamLine SolutionsTM, a groundbreaking suite of solutions tha
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March 30 2023
Quadient announces the growth of its digital mail business, supported by Switch™, a cloud-based platform for sending business mail online... View More
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March 20 2023
The impact of work from home (WFH) on enterprises and their investment in on-campus multifunction devices is significant... View More
March 15 2023
Quadient announces growth momentum for its Intelligent Communication Automation solutions among public sector organizations across major geographies. In the 2022 fiscal year that closed January 31, 20
Feb. 9 2023
Ricoh announced its latest production workflow technology, introducing the most comprehensive Software as a Service (SaaS) solution that empowers printers to automate their job production processes fr
Feb. 8 2023
KnowledgeLake announces the immediate availability of its “Ontario” Update through the company’s cloud-first software platform.The Ontario update expands the KnowledgeLake platform’s... View More
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Dec. 19 2022
Digital transformation is an overused buzzword. Digital transformation is simply giving your users the ability to work electronically, and by doing so, to be more efficient and productive. In addition
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Dec. 7 2022
When it’s time to move to the cloud, which cloud service should you choose? To answer this question, you should consider asking yourself a few more.Agility and scalability are the major business... View More
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Nov. 15 2022
As companies continue to accelerate their digital transformation capabilities and expand on their use of dynamic digital technologies, cloud-based solutions and SaaS software solutions take an ever mo
Nov. 3 2022
Quadient's cloud-based solution YayPay by Quadient was listed as a 2022 Technology Leader by Quadrant Knowledge Solutions in the SPARK Matrix™ analysis of the global accounts receivable application
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Sept. 21 2022
In the midst of shifting workforces, rapidly evolving customer expectations and newly emerging channels, upgrading to cloud-based B2C communications solutions has never been more attractive... View More
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Sept. 21 2022
Customer communications management (CCM) in the cloud has been contemplated for almost two decades. With the processing and I/O demands of large batch communications the feasibility of hosting these s
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue
  • Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e
  • Personalization is the core of what we do in CCM, and we do this on a scale that still requires specialized software that cannot be replaced by marketing or office editing tools. The number of persona
  • In today's fast-paced business environment, the future of efficiency and productivity is automation