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July 13 2022
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, will showcase its award-winning solutions at thINK Ahead 2022... View More
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June 22 2022
Not so long ago, we used to anticipate Ty Pennington’s dramatic weekly reveal of a seemingly impossible renovation in an impressively short amount of time. The homeowners — and viewers —... View More
June 9 2022
Smart Communications has been named a Leader in the IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment. With customer satisfaction and personalizat
June 6 2022
Messagepoint announced today it has been named a Leader in the IDC MarketScape: Worldwide Customer Communications Management (CCM) 2022 Vendor Assessment (DOC #US48167722, June 2022). Vendor assessmen
June 3 2022
Quadient was named a leader in the IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment - Dynamic Delivery of Multi-channel Personalized Experiences... View More
March 30 2022
Quadient will highlight ways to accelerate the move to cloud-based architectures at DOCUMENT Strategy Forum (DSF) ’22. At the event, Quadient will showcase its newest high-performance Software as... View More
Jan. 7 2022
Docufree, a provider of business support and IT technology services headquartered in Guatemala City, Guatemala, Central America. The agreement will provide Allied Global with the ability to offer Docu
Dec. 10 2021
Quadient has shared that its Intelligent Communication Automation cloud-based software solutions business gained more than 2,000 net new customers in the first nine months of the year, 800 of which we
Oct. 13 2021
Quadient announces it has been recognized as a Technology Leader in a new analysis of the global customer journey mapping (CJM) market. The SPARK Matrix: Customer Journey Mapping (CJM), 2021 study fro
Oct. 5 2021
Quadient has announced a significant upgrade to Quadient® Impress, a software-as-a-service (SaaS) multi-channel document delivery and automation solution for small and medium businesses (SMBs). The... View More
Oct. 5 2021
The Business Intelligence Group today announced that it has awarded Messagepoint Inc. a 2021 Stratus Award for Cloud Computing in the Artificial Intelligence (AI) category. The Stratus Awards, an annu
July 19 2021
Smart CommunicationsTM has announced that its platform is now available via Amazon Web Services (AWS) in Germany. Customers across Europe can now join those already utilizing the Smart Communicat... View More
May 5 2021
Quadient has announced the global launch of Inspire Evolve, a high-performance, software-as-a-service (SaaS) customer communications management (CCM) solution. The solution supports rapid enterprise t
April 6 2021
Customer ratings and reviews place Nuxeo in the number one spot for both ECM and DAM based on the cloud-based platform’s extreme scalability, usability and flexible integration... View More
Feb. 4 2021
Quadient has announced today the general availability of Quadient® Impress version 1.2, an upgrade of the multichannel outbound document management platform that automates the customer communication
Nov. 25 2020
Nuxeo, developer of a leading cloud-native Content Services Platform, today announced it has been named a Visionary in the Gartner Magic Quadrant for Content Services Platforms (CSP)1 for the fourth y
Nov. 9 2020
Kodak Alaris and Nimble Information Strategies have entered into an agreement with a Canadian Provincial Government agency to streamline the way applications for citizen services are digitized. The so
Oct. 29 2020
Quadient’s new document delivery solution enables businesses to send mail from virtually anywhere without ever touching a piece of paper... View More
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Oct. 1 2020
Today, as misconfiguration becomes the greatest security risk to a public cloud IT infrastructure, it is critical that companies take proper preventative actions... View More
Sept. 4 2020
The new agreement allows Premier members to take advantage of special pricing and terms for Quadient’s cloud-based, outbound document automation platform, Quadient Impress... View More
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue
  • Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e