Articles Videos
OpenText and Google Cloud
Dec. 5 2018
OpenText’s cloud strategy has had a busy year, with perhaps the most notable milestone exhibited by the unveiling of their new software-as-a-service (SaaS) cloud platform OT2. Now, to close out the... View More
Kofax Buys Nuance
Nov. 15 2018
Earlier this week, Irvine-based software provider Kofax formally announced their intent to acquire Nuance Document Imaging (NDI) in a reported $400 million deal. A couple of days prior to the announcement,... View More
What to Look for in a Content Services Platform
Oct. 22 2018
Times have truly changed, and so have the demands of organizations. Enterprises grapple with more data and content than ever before on a daily basis. The types of information an organization must manage... View More
PeopleDoc
Oct. 12 2018
In late July, cloud tech provider Ultimate Software announced they had closed a $300 million deal to buy French startup PeopleDoc, creators of a cloud-based platform for delivering human resources (HR)... View More
Adobe Buys Marketo
Sept. 20 2018
Today, Adobe announced what is seen as its largest acquisition to date and a move toward being a one-stop-shop for marketers, with their agreement to acquire marketing automation firm Marketo for $4.75... View More
Cloud Evaporating
Sept. 4 2018
Ever since the introduction of cloud and cloud services, we have heard the mantra to migrate the enterprise information infrastructure to the cloud. While this may be an attractive idea, there has long... View More
Content Services and Cloud - Hybrid Approach
Aug. 30 2018
When posed with the question, “Are you considering an on-premises, cloud, or a hybrid approach for your content services?” most practical decision makers who are looking to gradually and safely... View More
830x539_Mike
Aug. 13 2018
When a newspaper erroneously reported that Mark Twain had died, legend holds that he said, “Reports of my death are greatly exaggerated.” The same could be said about the apparent demise of... View More
830x539_Rich
Aug. 9 2018
The DOCUMENT Strategy Forum (DSF) just keeps getting better every year. In Boston, the energy was apparent at the event, the vendor exhibits had some new faces, and we heard about some future technologies... View More
chris-mclaughlin
Aug. 1 2018
Startups and innovation seem to go hand-in-hand. Maybe that’s why we all love that perennial story about two friends in their garage building the next epic disruptor that will change how we think,... View More
Quadient-omnichannel-mobile-preview-R12
July 25 2018
With its latest release of Quadient Inspire R12, global customer communications management (CCM) heavyweight Quadient has clearly set their sights on the digital experience. This enhanced offering also... View More
OpenText Enterprise World 2018 - CCM Updates
July 24 2018
During Enterprise World 2018, OpenText CEO Mark Barrenechea delivered the opening keynote address at their annual user conference to over 4,000 delegates. The theme of this year’s event was “Mundus... View More
OpenText World 2018 - OT2 Announcement
July 11 2018
At Enterprise World 2018, OpenText CEO Mark Barrenechea proclaimed in front of a crowd of 4,000 attendees at their annual customer conference, “We are reborn in the cloud,” and so it seems.... View More
JamesBrown_low
June 19 2018
Smart Communications has appointed James Brown as Chief Executive Officer (CEO). Mr. Brown brings with him considerable knowledge leading software as a service (SaaS) organizations in highly regulated... View More
OpenText EP4
May 30 2018
OpenText announced the availability of OpenText Release 16 Enhancement Pack 4 (EP4) earlier this month, which is designed to enhance its existing security, artificial intelligence (AI), Internet of things... View More
Office365
April 17 2018
Office 365 is Microsoft’s cloud for businesses. Designed around productivity and collaboration, Microsoft has integrated over 30 apps into the cloud platform. From email, file storage, and secure... View More
IBM Private Cloud
March 20 2018
IBM this week unveiled their new data science and machine learning platform, displaying their aggressive push to speed up artificial intelligence (AI) adoption at organizations worldwide. The new Cloud... View More
DOCStratNews
Feb. 28 2018
Nuxeo, the leading cloud-native Content Services Platform, announced the opening of its Japan office in Tokyo. The new office in Tokyo is part of the company’s commitment to increasing its presence... View More
Ike Kavas
Feb. 26 2018
Ike Kavas, who recently took over the helm of the company that he founded seven years ago, is on a mission to drive innovation in a space where it's badly needed—the document capture software market.... View More
OpenText Acquires Hightail
Feb. 14 2018
The new year has been pretty quiet on the acquisition front for OpenText, but today, they showed some love for the cloud file sharing and collaboration firm Hightail, announcing they had acquired Hightail... View More
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue