GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM) and output management, will have a strong presence at the DOCUMENT Strategy Forum, May 13-15 in Greenwich,... View More
Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, announced today that it has successfully obtained SSAE No. 16 (Statement on Standards for Attestation... View More
Crawford Technologies announced today it will be showcasing and demonstrating its newest document delivery solutions at Document Strategy Forum in Greenwich, CT from May 13-15, 2014. Attendees who visit... View More
docSTAR, a division of Astria Solutions Group LLC, an award-winning developer of cloud and on-premises enterprise content management software (ECM), announced today that it has acquired the DocuLex suite... View More
With the 2014 DOCUMENT Strategy Forum almost here, it is a good time to reflect on the state of document management inside large organizations. Consider the mission of the three-day event in Greenwich,... View More
Surprise! Your company is not the center of the universe. Unfortunately, too many companies think of themselves as being the center of their customer\'s universe. While this “may” be true for... View More
Last year, we started to see the term omni-channel bandied around quite a bit, and the increasing “buzziness” of this word is only gaining steam. I’ll admit this catchy moniker made me... View More
There is a lot of buzz and plenty of buzzwords around the idea of improving your company\'s customer experience. Today, this communication is occurring across a wider variety of devices, platforms and... View More
Newspapers and magazines are important publishing markets where, until quite recently, digital printing has mostly played a marginal supporting role. Yet the advent of high-speed inkjet printing, as well... View More
Dynamsoft Corp. has updated its Dynamic .NET TWAIN software development kit (SDK) to version 5.2, which now provides developers with PDF and barcode add-ons that further simplify document and image handling... View More
What is the path forward for print to mail industry players? If the question is asked of 10 people with a working knowledge of the industry, you would get 10 differing answers. I suspect, however, a general... View More
This is the last in my series on the Four Rights–the right medium. Delivering the relevant message to the correct person in a timely basis with the content medium they prefer is an awesome marketing... View More
Re-engineering process improvement methodology and workflow technology, as applied to content routed in email and paper, can result in a dramatic reduction of product/service cost and non-value added steps.... View More
Annually, IDC publishes a study that provides top 10 predictions for the imaging, printing and document solutions (IPDS) market. We’ve included here the three predictions that focus on business document... View More
AirSpring Software, an innovation leader in changing how companies can dramatically improve their business processes and customer experiences, today announced the launch of the airSpring platform. AirSpring... View More
Organizations have been dealing with digital technologies for decades, but the last five years have seen some remarkable leaps in capabilities that led directly to cost reductions and vast increases in... View More
Other than not really understanding what information management is, the single biggest obstacle to information management at most organizations is the lack of a viable business case: If you can’t... View More
Many forms require signatures. At the same time, many forms are signed when they don\'t really need to be. Signatures are a workflow conundrum, slowing down business processes and preventing many forms... View More
Recently, the Washington Post published an article about the continued use of \"autopen\" technology in government offices in Washington. The technology, originally deployed back in the 1930s, allows paper... View More
Konica Minolta Business Solutions U.S.A. (Konica Minolta) today announced that Konica Minolta Business Solutions (Canada) has acquired Pitney Bowes Canada’s Document Imaging Solutions (DIS) business,... View More
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
A dashboard that consolidates data from all of your applications and systems into a single view is critical to optimizing performance and avoiding dangers
As companies strive to meet customer expectations, it’s no surprise that communications have become a focus to ensure customer needs are met and that customer experience is seamless across touchpoints
