March 12 2014
Catalyst Repository Systems, Inc., the leader in secure, cloud-based software powering global discovery for corporations and law firms, today announced a strategic alliance with Park IP Translations, a...
March 11 2014
Kofax® Limited (NASDAQ: KFX)(LSE: KFX), a leading provider of smart process applications for the business critical First Mile™ of customer interactions, today announced the availability of Kofax...
March 11 2014
When a good customer suddenly becomes an ex-customer, the cries of dismay in many banks are loud: How could something like this happen? In most cases, there are warning signs - but the task of automatically...
March 6 2014
GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM) and output management, and Kony, Inc., the leading enterprise mobility provider, have entered into a...
March 6 2014
In response to the growing need to conceal personal information in documents, Crawford Technologies is proud to announce today the launch of its newest solutions: Redaction Express and the Riptide Redaction...
Feb. 28 2014
Eclipse Corporation, a provider of enterprise document generation solutions, announced today that New Orleans-based commercial print provider, Mele Printing, has selected DocOrigin 3.0 from Eclipse to...
Feb. 26 2014
FileBound, a leading provider of cloud-based document and workflow automation solutions and part of the Upland Software family of enterprise work management applications, today announced it will host its...
Feb. 26 2014
TITUS, a leading provider of security and compliance solutions for email and documents, today introduced the latest version of TITUS Security Suite for Microsoft
Feb. 24 2014
Datum Datacentres today announced the release of a new white paper commissioned from analyst Quocirca. “Data Centre Co-location: An easy decision, a difficult choice” will help CIOs and other...
Feb. 24 2014
Healthcare data management specialist, BridgeHead Software today launches HealthStore™ for FlexPod®. A data management solution, HealthStore is designed to provide hospitals with a comprehensive,...
Feb. 21 2014
Every day, healthcare providers face the challenge of managing and exchanging patient information originating from paper and digital formats. To provide the best patient care, providers must have the ability...
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Feb. 20 2014
Pierre de Muelenaere, President & CEO I.R.I.S. Group; Mikel Irizar, SVP Marketing Scytl; Jean-Pierre Marcelle, COO Wallonia Foreign Trade and Investment I.R.I.S., member of the Canon Group and provider...
Feb. 20 2014
Proxama PLC (AIM: PROX), the global platform provider of mobile proximity marketing, mobile wallet and payment solutions, has partnered with Cryptomathic, a leading security provider, to launch a mobile...
Feb. 19 2014
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces the launch of the bizhub® 4020 and bizhub 3320 monochrome
Feb. 19 2014
CloudBees, Inc., the Enterprise Platform as a Service (PaaS) innovation leader, today announced an agreement with Verizon Enterprise Solutions to make the CloudBees PaaS available on the new Verizon Cloud....
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Feb. 18 2014
Interest in Advanced Document Recognition technology including OCR[1] has grown considerably as companies seek to automate key business workflows such as forms and claims management, invoice processing,...
Feb. 18 2014
ARMA International today announced the official launch of the Information Governance Assessment, a software platform organizations can use to identify information-related compliance risks across the enterprise,...
Feb. 18 2014
Confirmit, the leading global solutions provider for Customer Experience,
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Feb. 18 2014
The Majority of UK CIOs (91%) are confident about their company’s likelihood to invest in IT projects in the next 12 months, with more than a quarter (27%) ‘very confident’ according...
Feb. 18 2014
Global provider of automation solutions IPsoft has been recognised in a Gartner report that analyses the profound changes in the outsourcing market. The report, “Predicts 2014: Business and IT Services...
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue