Having spent many years in the “conversion optimization” subdiscipline of marketing—a forerunner to what is now known as “growth hacking” in some circles—I’ve... View More
Here we are, Florida in late June, headed into hurricane season. It is the season we stock up on water, batteries and many other supplies in case we should need them for survival. This time of year also... View More
After years of consulting, I have learned that the biggest problem we face when looking at implementing a document management system is the status quo. People, whether happy with existing technology or... View More
Increasing electronic payments, increasing customer payment self-service and reducing paper check volumes are all key to an effective collection strategy. Last month, I blogged about what some of the industry... View More
Building and protecting the company’s reputation is a growing concern for CEOs and board of directors. More and more, stakeholders influence your business success, and with social media, it has become... View More
Information is the lifeblood of any organization, which is why so many businesses invest significant time, money and resources around content management systems. Understanding how information moves throughout... View More
In the last few posts, I discussed a process to move forward in the changing world of print to mail. First, evaluate your commitment to the operation or business model. Next, if you are staying in the... View More
Years ago, there was a serious effort to bring customer communications management (CCM) into the broader enterprise content management (ECM) fold. While CCM stood for component content management back... View More
The idea of 3D printing means a lot of different things to a lot of different people. If you were to ask people in the hundred-billion-dollar hard copy imaging industry, however, most would tell you that... View More
I recently returned from a visit to Call Center World in Europe, one of the largest trade shows covering customer relationship management (CRM), which is transitioning to customer engagement management... View More
If there is one thing that the technology industry has never been short of, then that would be big ideas. Regardless of how on many occasions, perhaps most, the realization of those ideas falls short of... View More
The Mopria Alliance was formed by a small group of technology companies with the mission to facilitate and ease the pain of printing from smartphones and tablets. The alliance is a global nonprofit organization... View More
Successful enterprise content management (ECM) business cases align with organizational planning imperatives, demonstrate creativity and innovation in solution concepts, deliver value for money and offer... View More
Once the need for a signature has been established, there are several methods that can be employed for signing electronic forms. The validity of the signature is all about the process used to collect... View More
“Not disposing of your documents is very risky! Keeping all documents all the time is even worse!!” How many times have we heard some variation on the theme that not destroying documents according... View More
Document management has become one of the most elusive business concerns of the information age. Those that aggressively seek to improve operations are now finding that their document production and management... View More
This is an interesting comment: help wanted. To many of us, this would be interpreted as a company seeking employees, but for the sake of this article, I suggest it means the company is seeking expertise... View More
At the end of the day, it’s all about cash flow–how to improve cash flow and lower collection costs by growing electronic payments. Every department in an organization plays its part. Healthy... View More
Whether you’re planning to rewrite all your documents to improve your customer’s experience or planning to migrate them from a legacy platform to a modern publishing system and possibly convert... View More
In Profiles of the Future 51 years ago, Arthur C. Clarke famously said, “Cavemen froze sleeping on coal beds.” The irony of this statement is alive and well today for corporate decision makers... View More
