Scott Bannor

Mr. Bannor graduated (BS Ed) from Northern Illinois University in 1973 and began his career in digital communications in 1980, after a number of years teaching at a Chicago Public high school.



He has held sales, marketing and product management positions with a number of industry leaders including, Exxon, Philips NV, Moore Business Forms, FormScan, Johnson & Quin, PrintSoft, Firstlogic, Bell + Howell, PrintSoft and GMC Software. He joined OBRIEN in December 2012.



Throughout the 1980s and 1990s, Mr. Bannor was involved in advancing the concept of the Automated Document Factory and sold ADF hardware and software to clients such as the United States Postal Service, large banks and insurance companies and the United States Treasury Department.



He has sold document composition and post processing software for over 20 years. He has been a frequent speaker at industry events and has contributed articles to publications such as eDocument News, Outputlinks and the Xploration Journal.

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FEATURES
How an Integrated, Centralized Management Approach Can Enhance Customer Service and Engagement
BY Scott Bannor
Oct. 3 2014
The key component of this new world of customer communications is, of course, the Internet. The web makes it possible for people–regardless of whether they’re document authors or document recipients–to...
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FEATURES
The Customer Communication Continuum: Taking Advantage of the New Way of Doing Things
BY Scott Bannor
Sept. 19 2014
The farther we’ve come, the farther it seems we have to go. It wasn’t all that long ago that the people in your print operations couldn’t tell exactly how a specific document would look...
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    Hybrid Test Data Strategies
    By Jennifer Raml
    Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
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    Forms That Fuel Growth
    By Andrew Stevens
    Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
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    The Agent Is the Interface: How Agentic AI Is Rewriting the Rules of CCM
    By OSG
    2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners
  • The Next Architectural Leap in Document AI
    By Andrew Bird
    The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
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    The Essential Role of Welcome Kits in Member Enrollment and Retention
    By Jason Pothen
    Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied