Robert Smallwood

Robert Smallwood is a founding partner of IMERGE Consulting and executive director of the E-Records Institute. He is the author of Information Governance: Concepts, Strategies, and Best Practices (Wiley, 2014), Managing Electronic Records: Methods, Best Practices, and Technologies (Wiley, 2013) and Safeguarding Critical E-Documents: Implementing a Program for Securing Confidential Information Assets (Wiley, 2012). He has published more than 100 articles and given more than 50 conference presentations on information governance, document, records and content management.

FEATURES

Information Governance, IT Governance, Data Governance: What’s the Difference?

BY Robert Smallwood

Sept. 3 2014

There has been a great deal of confusion around the term information governance (IG) and how it is often confused with other similar industry terms, such as information technology (IT) governance and data...

From Hyper-Personalization to Predictive Communications

By Eric Riz

For more than a decade, personalization has been the dominant narrative in customer experience. Organizations invested heavily in understanding their customers. They built data lakes. They deployed an
Digital Was the Easy Part...

By Liz Stephen and Mia Papanicolaou

We’re now in the experience economy, where customers measure companies by how easy, clear and effective it is to get something done
How to Make Channel-Agnostic Content a Reality in 2026

By Patrick Kehoe

In 2026, many organizations are still trying to meet modern expectations with yesterday's siloed content operating model. Until that changes, the gap between what customers expect and what organizations can deliver will continue to widen
Hybrid Test Data Strategies

By Jennifer Raml

Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
Forms That Fuel Growth

By Andrew Stevens

Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro

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