Robert Smallwood

Robert Smallwood is a founding partner of IMERGE Consulting and executive director of the E-Records Institute. He is the author of Information Governance: Concepts, Strategies, and Best Practices (Wiley, 2014), Managing Electronic Records: Methods, Best Practices, and Technologies (Wiley, 2013) and Safeguarding Critical E-Documents: Implementing a Program for Securing Confidential Information Assets (Wiley, 2012). He has published more than 100 articles and given more than 50 conference presentations on information governance, document, records and content management.
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Information Governance, IT Governance, Data Governance: What’s the Difference?
BY Robert Smallwood
Sept. 3 2014
There has been a great deal of confusion around the term information governance (IG) and how it is often confused with other similar industry terms, such as information technology (IT) governance and data...
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    Unlocking the Future of Work
    By Bryant Duhon
    In today's fast-paced world, organizations face increasing pressure to optimize productivity and streamline operations. The introduction of Microsoft Copilot represents a quantum leap forward in enterprise productivity, offering a powerful tool that integrates...
  • Are Your CCM Systems Costing You More Than You Know?
    By Avi Greenfield
    In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience. Unfortunately, many organizations are bogged down
  • Managing the Transactional Shift
    By Andy Young
    In the transactional print world, there is a change happening, but nobody is talking about it
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    It’s Time to Revolutionize Your Customer Communications with AI
    By Jesse Lujan
    Clear, branded, engaging, and 100% accurate—these are the hallmarks of effective customer communications. Yet, for many organizations, creating them at scale remains a challenge
  • Managing the Transactional Shift
    By Andy Young
    In the transactional print world, there is a change happening, but nobody is talking about it