Organizations receive thousands of inbound communications via mail and email every day—many of which are business documents, such as enrollment forms, applications, claim forms, and other correspondence,... View More
I had the honor of participating in a panel discussion about big data at the DOCUMENT Strategy Forum (DSF '16). The panel was moderated by Lane Severson from ... View More
Digital transformation has been a buzzword for quite some time, and it’s easy to see why. It’s hard to empower revenue streams, reinvent customer experience, or launch breakthrough products... View More
OpenText Corporation, Canada’s largest software company with roughly $2B in global sales, announced it is buying HP Exstream for $315M. Exstream is a market-leading customer communications management... View More
It’s this tension between orchestration and execution that I have seen in my travels looking at the digital marketing and sales technology markets—and, for the most part, a glaring hole where... View More
A recent survey on the rapid adoption of Bring Your Own Device (BYOD) policies indicates that nearly 75 percent of companies allow BYOD as a way for employees to check e-mail and complete work outside... View More
Hidden in your piles and terabytes of structured and unstructured information is a small portion of data that reveals business trends. The insights derived from this data can deliver true value and be... View More
Hundreds of senior executives gathered at DSF ‘16 (DOCUMENT Strategy Forum) in Chicago this past May 10-12, 2016 to discuss topics such as customer experiences, digital strategies for communications,... View More
If you didn’t already know, there is a new sheriff in town within the corporate structure, and it’s the chief information security officer (CISO). If you need proof, look no further than the... View More
In today’s 24/7 omni-channel world, consumers routinely have anytime, anywhere access to information about the brands, products, and services they’re interested in. It’s this access that... View More
When people start to think that a document is virtually any kind of Windows file on a network or when they realize that most files must have some sort of processing, then life begins to look frightening.... View More
Last month, I told you that, in the past year, the number of large organizations citing compliance and risk as the largest driver for information management has risen from 38% to 59%... View More
I have been involved with the document, records, data, and workflow management industry for over 20 years, but this was my first DOCUMENT Strategy Forum conference. This conference was different. There... View More
This article is about information governance (IG). Trust me. I’ve been reading, thinking, and talking to smart folks about the future of automated vehicles—artificial intelligence (AI) robots... View More
Digital transformation is a key initiative for many organizations, but according to Forrester senior vice president of research Carrie Johnson, only 34% of executives surveyed think their strategy is correct.... View More
Do you have unstructured data? This term is used more and more each day. What is it? To best understand unstructured data, perhaps it is easier to define what it's not—structured. All businesses... View More
I’m currently working on an upcoming report on the impact of artificial intelligence on collaboration, and we’re seeing a growing trend toward what I’m calling "intelligent collaboration."... View More
“Go digital, and you’ll improve productivity,” they say. It sounds good on paper, but without stepping back to understand a paper-based process, going digital by simply enabling the scanning... View More
In all aspects of life, people like grand ideas. We must dream, and we might as well dream big. After all, this is the first step to accomplishing a goal—the place where results exist. Nevertheless,... View More
In Chicago this past week, hundreds of senior executives gathered at DSF ‘16 (DOCUMENT Strategy Forum) to discuss their own strategic journeys and how they are being impacted by industry trends like... View More
