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Oct. 1 2024
Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e
Sept. 17 2024
Data center transformation involves the comprehensive rethinking and restructuring of data center strategies to better align with modern business needs, focusing on efficiency, scalability, and agilit
Dec. 13 2023
Reveille Software announces the release of its highly-anticipated Reveille 10 update. The new enhancements redefine ECM operations with PostgreSQL Open Source Database Support, Hyland OnBase RESTful A
RPA
Nov. 15 2023
In today's hyper-competitive business world where enterprises are always looking for an edge, AI-powered intelligent automation has rapidly evolved in recent years... View More
Nov. 8 2023
Smart Communications™ and Guidewire announced they have surpassed the 120 mutual customer milestone. This impressive achievement not only underscores the partnership between Smart Communications... View More
May 12 2023
Reveille Software (Reveille) announced new Hyland RPA and Kofax RPA support. The new Reveille solutions provide agentless management and monitoring capabilities to ensure the continued health and prod
Oct. 27 2021
Smart CommunicationsTM and Guidewire Software, Inc (NYSE: GWRE), today announced they have surpassed the 100 mutual customer milestone. More Guidewire customers now rely on Smart Communications to han
Sept. 30 2021
Quadient has announced that the company has crossed over the 10,000 software customer threshold for the first time.Quadient rapidly expanded its software customer base in the first half of 2021 with m
GettyImages-1223005887
Sept. 28 2021
Let’s start by talking about the unicorn. The unicorn is the combination of AI, IC, task automation with RPA and workflow to create intelligent process automation (IPA) that’s really worthy... View More
GettyImages-916449208
Feb. 2 2021
The long-overdue RPA market consolidation takes off... View More
generic_technology
April 23 2020
Cognitive Capture, RPA and Process Orchestration Combine to Maximize Capacity for Lenders to Ensure Small Businesses Receive the Aid They Need... View More
RPA
March 25 2020
One of the hottest buzzwords in business circles nowadays is robotic process automation (RPA)... View More
Robotic Process Automation- A Bridge to AI in the
Dec. 10 2019
Robotic process automation (RPA) is Dilbert’s dream come true. As a cubicle dweller, imagine having your own personal digital assistant that takes care of the repetitive and boring bits of your job.... View More
830x539_Marci
Dec. 10 2019
Almost four years into this vision, we expect that customer communications as we know it today will evolve into more vibrant conversations. The cloud, artificial intelligence (AI), data intelligence, and... View More
Digital Process Automation
Nov. 21 2019
As the calendar winds down for the year, everyone’s focus is turning to what 2020 will bring. There's one thing that’s definite though—digital transformation will remain on virtually... View More
830x539_Doculabs
July 26 2019
Robotic process automation (RPA) is a hot topic, and for good reason: It offers a way to mimic and eliminate the manual steps required by humans when performing repetitive tasks. However, it’s not... View More
10 Processes for RPA
June 20 2019
Organizations have more opportunities than ever before to improve their business processes—or totally rethink them. Robotic process automation (RPA) and ... View More
Cognitive RPA
Oct. 9 2018
Robotic process automation (RPA) is the latest solution category promising an easier path to digital transformation. In the simplest of terms, if you have a process that is well-defined, RPA can automate... View More
WorkFusion Blue Prism and Automation Anywhere
Sept. 14 2018
In July, we looked at the surging interest in robotic process automation (RPA) software and the evolving market of task automation in general, evidenced by the double-digit growth seen in this market.... View More
830x539_Kofax
Aug. 16 2018
Process automation is experiencing a renaissance. It’s no longer a “nice to have” technology but a competitive necessity. It doesn’t matter what you call it these days, because... View More
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue
  • Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e