Include All Relevant Stakeholders: Don't make collaboration an IT-driven decision; make sure you have broad organizational input and support. Use A Benchmark Assessment: Define the right strategy by implementing... View More
SDL, the leader in Global Information Management solutions, announced today that two of the company's enterprise technologies divisions have been named in KMWorld's annual "100 Companies That Matter in... View More
Over our last 30 years in the industry, we have seen that transaction document production has dramatically changed. The original environment was much like the Wild West; lots of activity but not much structure.... View More
To assist in the relief efforts after the devastating earthquake in Haiti, GPA employees generously pulled together to make a $5,000 donation. All employee contributions were matched by GPA as part of... View More
CT TyMetrix, part of CT, a Wolters Kluwer business and the premier provider of Web-based legal management solutions for corporate law departments and claims organizations, announced a partnership with... View More
A necessary nuisance, or a fantastic opportunity? Well, it's all in how you look at the potential in your statements to connect with your customers. In an era when most organizations are hell-bent on pushing... View More
Price Guarantee Is the price guaranteed for the life of the contract? If not, how will the price be adjusted? Minimum Commitment Do design changes affect it? If you buy one billion forms over five years,... View More
Xerox Corporation's (NYSE: XRX) most advanced color multifunction printers (MFPs) for offices, the WorkCentre®7700 Series, can cut "paperwork" processes from hours to just minutes, helping law firms,... View More
Every aspect of customer communication is always about people. A no-brainer, you might say. But the truth is that when we look at training programs, methodologies and publications for customer communication-related... View More
EDSF, the international non-profit organization dedicated to the document management and graphic communications industries, announced it's 2010 Board of Directors. Among EDSF's leadership roster of highly... View More
Kodak continues to enhance and expand capabilities of its KODAK Capture Pro Software portfolio by announcing two new releases, KODAK Capture Pro Software, v2.5 and KODAK Capture Pro Software Auto Import... View More
ECRM announced the launch of WorkMates 4.0, an entry-level workflow solution that greatly enhances the production capabilities of prepress operators. With WorkMates 4.0, users are provided more automated... View More
As change becomes an increasing constant in the business environment, more enterprises are embracing business process management (BPM) to improve business performance. Increasingly, organizations are pushing... View More
CMS Watch announced that it has changed its name to The Real Story Group, a reflection of its long-time tagline, "Get the Real Story." "The new name better reflects what we've been doing for nearly a decade:... View More
Crawford Technologies Inc is once again exciting the customer communications industry with its newest software innovation, PRO Duplicate Checker. This one-of-a-kind software program will help combat a... View More
One-to-one marketing is a customer relationship management (CRM) strategy emphasizing personalized interactions with customers. The personalization of interactions is thought to foster greater customer... View More
Christopher Crowley, president, is pleased to announce that The Crowley Company has completed its asset acquisition of Input Solutions, a Gaithersburg, Maryland-based document scanning, consulting and... View More
Ryutaro Hosoda, President and CEO of FUJIFILM Holdings America Corporation, has announced that Fujifilm companies in Japan and the United States have joined together in support of the people of Haiti following... View More
SAP AG (NYSE: SAP) and Open Text (NASDAQ: OTEX, TSX: OTC), a global leader in enterprise content management (ECM), announced the third major expansion of an already successful strategic relationship to... View More
Toshiba America Business Solutions Inc. (TABS) proudly announced the availability of Fasoo.com Digital Rights Management (DRM) solutions to its direct and independent dealers and their customers. Fasoo.com... View More
Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners
The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied
