Many organizations are exploring how to utilize social media to collect better customer information, which will, in turn, enable better customer communications, improve customer service, build retention,... View More
Rapidly changing business environments and sharp competition now make it more important than ever to empower employees with an intranet that makes their work more efficient and productive. At the same... View More
There exist very few laws or regulations that provide specific guidance or recordkeeping responsibilities during mergers and acquisitions (M&A) activities. Along these lines, inadequate M&A documentation... View More
There has been a lot of buzz about TransPromo recently, buzz about the concept of customizing common transactional documents like bills and statements with personalized messaging aimed at wooing existing... View More
Most businesses long ago accepted that to compete in the modern world, they were obliged to provide a website with the details of their products and services. However, the static pages of earlier times... View More
Retaining existing customers and effectively reaching out to acquire new customers is the goal of every business, but rising costs and a persistent recession have made it more important than ever that... View More
Today, as never before, records and information are critical success factors for all types of corporations. Records have become assets that are as important for the corporation to manage as their fixed... View More
The other day, a 20-something told me that the best way to reach her is to text her, and that if I want to keep current with her, I should visit her Facebook page. She checks email only occasionally and... View More
Frost & Sullivan defines dynamic publishing as a value chain of software products that enable the creation, repurposing, publication and delivery of content across a variety of medium. Dynamic publishing... View More
Mobile remote deposit capture refers to the use of camera equipped mobile phones to deliver RDC capability. The phones serve as the image capture device (scanner) and user interface for running the application.... View More
Effective records and retention management programs are critical to achieving compliance objectives and mitigating legal risk. However, enterprises face complex and shifting scenarios as they contend with... View More
One of the hallmarks of long-term success is recognizing opportunities during times of adversity and leveraging them for long-term success, even when the move may seem counterintuitive to those who have... View More
The rules have changed: Title IV, Section 403 of the Emergency Economic Stabilization Act of 2008* requires the reporting of adjusted cost basis information for covered securities to the Internal Revenue... View More
Today, smartphones, laptops and removable media provide opportunities for businesses to increase productivity by transforming a workplace formerly constricted by office location and core hours to one where... View More
In our world of content technologies, we are at a point where current technology offerings considerably lag behind the needs and expectations of the buyer. A particularly obvious example is in the area... View More
This past year has taught all of us a lot about ourselves, the way we run our businesses and the true relationship we have with our customers. In a golden age of excess, businesses have let go of efficiency... View More
With advancements in digital print technologies and an increasing number of success cases for color in transactional and TransPromo documents, one could argue that the case has been made for digital color.... View More
The opportunity is right under our noses. Today's content, document and process management technologies already allow us to communicate with millions of our customers in more engaging and reader-friendly... View More
Whether you believe Web 2.0 is a significant departure from the original web or merely a logical evolution of the tools that built Web 1.0, as Tim Berners-Lee (the guy behind the WWW) believes, these emerging... View More
Outsourcing has been one of the most talked-about business topics in 2009. With the current recession, companies are continuing to reduce costs, eliminate overhead and streamline operations with an eye... View More
As we stand at the forefront of a rapidly changing digital landscape, customer communications management (CCM) is facing a critical inflection point. The way businesses communicate with their customer
It's no secret that, despite the ongoing quest for digital transformation, many businesses are stuck in the old ways of using fillable PDFs and paper forms to capture information. The first thing tha
A Governance Policy Checklist for managing structured, dark, unstructured and semi-structured data is vital for organizations aiming to optimize operational efficiency, ensure compliance and enhance s
While we've explored how sophisticated technical strategies can enhance AI performance, it's now time to address the user-centric challenges that often determine the success or failure of these interactions
Ensuring document accessibility is essential for universal information access, catering to individuals who are blind, partially sighted or have cognitive impairments. Compliant, accessible document de
