A business process - at its highest level - is any activity that helps an enterprise achieves its goals. Packaged and industry-specific applications form the transactional backbone for most critical business... View More
The high-tech approaches of fighting spam vary widely. The most sophisticated anti-virus, antispyware and anti-spam software programs employ algorithms that attack spam from a broad, structural perspective,... View More
Only a few years ago, the idea of mobile content management was a novelty; today, it is mainstream. The basics of the technology, such as smartphones, have been available for a number of years, but the... View More
The magnetic ink character recognition (MICR) market is proving to be tremendously resilient in the face of daunting challenges. Despite declining check volumes around the world, millions of MICR documents... View More
Continuing its tradition in high-quality imaging devices and recognizing a growing need for portable and mobile image capture solutions, Canon U.S.A. Inc., a leader in digital imaging and office solutions,... View More
Summer has come and gone, and economic conditions seem marginally better than they were when I wrote my February column (I think the terminology is "less worse"). To survive the recession, most companies... View More
The Importance of Integrity and Flexibility Imagine the scenario where the CIO reviews the long-term goals of the IT organization and outlines an initiative to develop business intelligence (BI) architecture... View More
Stop Retrenching. Strike instead. Historically, economic downturns show winners don't retrench out of fear, but strike early. Think Strategy, Not Tactics. Make sure you know how to outmaneuver the competition... View More
In the words of Tom Friedman, "The world is flat." Globalization of business, the movement toward distributed teams and the increasing number of people working from home is a fact of life. This profoundly... View More
Part 1 of Mr. Krishna's column dealt with the 'acquire' and 'serve' sections of the customer life cycle with in-depth analysis of microsites and social media (read part 1). Part 2 cinches up the cycle... View More
Keeping track of our financial affairs is a challenge at the best of times. Bills, statements, notices and letters from the bank seem to fly through the letter slot with dizzying frequency and in no particular... View More
A true transactional Automated Document Factory (ADF) integrates all elements of an ADF (Input; Transformation and Integrated Output; Delivery Preparation; Control and Reporting; Document Design and Content... View More
Kofax plc (LSE: KFX), the leading provider of document driven business process automation solutions, announced a new release of its Document Exchange Server software which, with this release, is being... View More
The document creation process has improved, as both hardware and software products have become more sophisticated and feature-rich. The advances in new software and more cost-effective color printers have... View More
Your Documents Are as Good as Your Printing Solution Today's transactional applications can go far beyond the boring, black-and-white, simple-text invoices and statements of the past. With new technology... View More
Despite the tough economic conditions, the latest report by Davidson Consulting, "Computer-Based Fax Markets, 2008-2013," shows that the fax server industry remains healthy. The overall 2008 fax server... View More
Stick to the Basics. It is easy to get caught up with emotions and depart from the basics that drive your business. Find Control. Focusing on things that can't be controlled depletes energy, which could... View More
Many organizations evaluate Microsoft Office SharePoint Server 2007 to improve how employees collaboratively author, manage and share document drives. Yet varying work styles, the wide range of business... View More
Ask any number of Netizens what their greatest gripe is about the Internet, and nine out of 10 would unhesitatingly reply, "Spam!" Spam clogs the web, swamps servers and annoyingly consumes untold gigabytes... View More
Until recently, component content management (CCM) technology, which allows enterprises to manage text content as componentized chunks of information rather than documents or webpages, has been the domain... View More
As we stand at the forefront of a rapidly changing digital landscape, customer communications management (CCM) is facing a critical inflection point. The way businesses communicate with their customer
It's no secret that, despite the ongoing quest for digital transformation, many businesses are stuck in the old ways of using fillable PDFs and paper forms to capture information. The first thing tha
A Governance Policy Checklist for managing structured, dark, unstructured and semi-structured data is vital for organizations aiming to optimize operational efficiency, ensure compliance and enhance s
While we've explored how sophisticated technical strategies can enhance AI performance, it's now time to address the user-centric challenges that often determine the success or failure of these interactions
Ensuring document accessibility is essential for universal information access, catering to individuals who are blind, partially sighted or have cognitive impairments. Compliant, accessible document de
