The usual (and, in some cases, the only) motivation an organization has in investing time and money with a BPM application is control. Nonetheless, control can mean different things to different people.... View More
While it is sometimes called the "soft" side of change, managing the people side of a corporate transition is often the most challenging and critical component of an organizational transformation. Take... View More
The acquire-serve-grow customer life cycle discussed in the previous paper continues to be just as valid as your web management strategies evolve and your web presence becomes more engaging, interactive... View More
DocuLex, creators of content management software, announces the release of the company's Office Capture 4 upgrade. The production document capture, image processing and content indexing software program... View More
There's a lot of talk these days about the move from centralized to distributed scanning. The idea is to capture documents at the earliest point where they enter an organization, streamlining document... View More
At no additional cost to its customers, the KODAK i1200 Plus and i1300 Plus Series Scanners will improve document capture productivity by up to 50 percent over their predecessor models. The KODAK Plus... View More
eCopy Inc. announced availability of eCopy PaperWorks desktop document imaging software. The new software enables organizations to get work done faster and simplify business processes that mix paper and... View More
Now is the time to gather your troops! Whether initiating or responding to litigation, one should assemble a diverse, interdisciplinary team. The following team members should be consulted both prior to... View More
The financial crisis, which presented a massive blow to the banking and capital markets sectors, now presents an opportunity for a profound change. Leading up to the credit crisis, the financial services... View More
Kyocera Mita America, Inc., one of the world's leading document solutions companies, announced the availability of the TASKalfa 750c series of color Multifunctional Products (MFPs), bringing high-speed... View More
Delivering new color capabilities to the light production marketplace, Canon U.S.A., Inc., a leader in digital document imaging, introduced the imageRUNNER ADVANCE C9075 PRO and C9065 PRO multifunction... View More
Service providers in the supply chain management (SCM) space play an important role in helping enterprises more efficiently plan and execute supply chain strategies. With companies looking to source and... View More
Accusoft Pegasus, recognized worldwide as the largest provider of imaging software development kits (SDKs), announces the release of ImagXpress Version 10 for 64-bit .NET imaging applications. ImagXpress... View More
Metavante Corporation, a leading provider of banking and payments technology, has certified the Panini I:Deal, the newest check scanning platform from Panini, a market leader in distributed capture. The... View More
Last time, in Part 1, Mukul analyzed how to acquire customers, which is "The Foundation for Your Web Strategy." Part 2 moves onto the next two steps: serving customers by engaging customer dynamics and... View More
Xerox Corporation (NYSE: XRX) is pumping up productivity for small and mid-sized businesses (SMBs) with a new black-and-white multifunction printer (MFP), loaded with high-end features not commonly found... View More
DocuLex, creators of content management software, announces the release of the company's Archive Studio Professional Capture 4 upgrade, fostering knowledge management and workflow collaboration. The production... View More
BancTec, a leading global provider of advanced, high-volume document and payment processing services and solutions, has made image quality assurance (IQA) a seamless component of its IntelliScan® high-speed... View More
Organizations are increasingly channeling the power of the web to advance their marketing strategies. Even in these times, customer acquisition remains top-of-mind for key managers, but it should never... View More
Kyocera Mita America, one of the world's leading document imaging companies, today announced the expansion of its award winning TASKalfa line of multifunctional products with the introduction of the TASKalfa... View More
Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand
AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
