chris-mclaughlin
Aug. 1 2018
Startups and innovation seem to go hand-in-hand. Maybe that’s why we all love that perennial story about two friends in their garage building the next epic disruptor that will change how we think,... View More
RPA and Task Automation
July 31 2018
Robotic process automation (RPA) software is an important and evolving technology category that organizations should consider as part of an overall process transformation initiative. At IDC, we define... View More
3 Approaches to Content Federation
July 26 2018
Content silos are an unfortunate byproduct of the move toward electronic documents. In paper form, a document could pass from one business process to the next, albeit very slowly. As organizations implemented... View More
Quadient-omnichannel-mobile-preview-R12
July 25 2018
With its latest release of Quadient Inspire R12, global customer communications management (CCM) heavyweight Quadient has clearly set their sights on the digital experience. This enhanced offering also... View More
OpenText Enterprise World 2018 - CCM Updates
July 24 2018
During Enterprise World 2018, OpenText CEO Mark Barrenechea delivered the opening keynote address at their annual user conference to over 4,000 delegates. The theme of this year’s event was “Mundus... View More
Microsoft Teams Offers Free Version
July 16 2018
Last week, Microsoft announced a new free version of Microsoft Teams. Rumors of a free tier have been circulating for months, and this ... View More
RPA Is The Next Best Thing
July 8 2018
With the use of automation technologies, we've come a long way in streamlining our operations and business processes. Companies are gaining their process independence now more than ever due to an increased... View More
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    Every day, large organizations face multiple challenges with the hundreds or thousands of pieces of mail received through the USPS and other carriers, documents that include general business mail, cus
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    Personalizing things is not new. We have engraved items and composed personal letters and communications for centuries, but can we do this economically and efficiently?
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    It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me
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    Artificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes
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    In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers