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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer Experience
Aug. 1 2018
Startups and innovation seem to go hand-in-hand. Maybe that’s why we all love that perennial story about two friends in their garage building the next epic disruptor that will change how we think,... View More
July 31 2018
Robotic process automation (RPA) software is an important and evolving technology category that organizations should consider as part of an overall process transformation initiative. At IDC, we define... View More
July 26 2018
Content silos are an unfortunate byproduct of the move toward electronic documents. In paper form, a document could pass from one business process to the next, albeit very slowly. As organizations implemented... View More
July 25 2018
With its latest release of Quadient Inspire R12, global customer communications management (CCM) heavyweight Quadient has clearly set their sights on the digital experience. This enhanced offering also... View More
BY David Stabel
July 24 2018
During Enterprise World 2018, OpenText CEO Mark Barrenechea delivered the opening keynote address at their annual user conference to over 4,000 delegates. The theme of this year’s event was “Mundus... View More
BY John Gruber
July 16 2018
Last week, Microsoft announced a new free version of Microsoft Teams. Rumors of a free tier have been circulating for months, and this ... View More
BY Bob Larrivee
July 8 2018
With the use of automation technologies, we've come a long way in streamlining our operations and business processes. Companies are gaining their process independence now more than ever due to an increased... View More
By Joshua NobleOver the past five years, many financial institutions have put in the work to “make the shift,” investing heavily in digital technologies from back-end systems to marketing platforms
When it comes to regulated communications, most organizations struggle to deliver on what customers expect
By Andy YoungFor years, omnichannel communications have been designed around customer preferences across the journey and have been positioned as a strategic advantage by vendors and print service providers (PSPs)
Artificial intelligence (AI) is such a fast-moving piece of technology that it is hard to keep up with everything that it can do. The features that are front end center are the multimedia production c
Trust is the foundation of every strong customer relationship, but it’s fragile. It can take years of consistent positive interactions to build, and only one or two poor experiences to undo. The mos