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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer Experience Aug. 4 2016
Catalyst—the company that designs, hosts and services the world’s fastest and most scalable document repositories for large-scale discovery and regulatory compliance—today announced the... View More
Aug. 3 2016
It is up to each of us to do our part to enable our company to prosper through these difficult times. It’s time to get back to basics—improving operational efficiencies—and to focus on... View More
BY Nick Romano
Aug. 2 2016
A recent "U.S. CEO Outlook" survey by KPMG had a number of interesting and noteworthy findings. Chief among them was the fact that more than two-thirds of the chief executive officers (CEOs) believe that... View More
Aug. 1 2016
Organizations of all sizes face tremendous challenges and pressures in providing seamless customer experiences through every channel of the customer’s preference. While engaging customers with relevant... View More
July 28 2016
Customer expectations are at an all-time high, placing added pressure on organizations everywhere. In turn, organizations have high expectations of their employees—to do their jobs quickly, accurately,... View More
July 28 2016
Xerox (NYSE: XRX) has again maintained the leadership position in worldwide managed print services (MPS), according to the latest market landscape report by analyst research group Quocirca. The 2016 rankings... View More
BY Andy Jones
July 27 2016
With the onset of mass digitalization, technologically savvy workers are no longer the exception but the rule. This new digital standard has impacted every facet of the corporate workday, including the... View More
July 27 2016
Mixing document elements from one customer or business unit with another, a condition we call cross- branding, can be one of the most devastating mistakes an in-plant or outside print service provider... View More
July 26 2016
ELO Digital Office announced that it has expanded into the U.S. market with an office in Boston. The new office will support the enterprise content management (ECM) software producer as it continues to... View More
BY Dave Smith
July 25 2016
The digital workplace encompasses many technologies that require enterprises to focus on a sound, holistic strategy, which should include synergy between the technologies required to support key business... View More
July 22 2016
GMC Software, a leader in Customer Communications Management (CCM), announced today it has integrated DocuSign’s eSignature and Digital Transaction Management (DTM) platform into its GMC Inspire... View More
July 21 2016
Just a few short years ago, customer communication management (CCM) was boring. It was dull, old-fashioned, and not digital enough, making archaic print pages from all those old mainframe and client-server... View More
BY Jamaal Davis
July 20 2016
On April 6, 2016, the National Archives and Records Administration (NARA) released its "Criteria for Managing Email Records in Compliance with the Managing Government Records Directive (M-12-18)." NARA’s... View More
July 19 2016
Over the last decade, hundreds of billions (maybe even trillions) of communications have left our industry. It didn’t happen all at once. It happened a little at a time—one project at a time.... View More
July 19 2016
Y Soft, a leading enterprise office solutions provider, today announced the general availability of the YSoft SafeQ workflow solutions platform and YSoft... View More
July 18 2016
IntelliChief, LLC, a provider of automated document management and workflow enterprise content management (ECM) solutions, announces Contiguous System Connection with the latest release of Integration
BY Bob Larrivee
July 18 2016
This is a question that many organizations should be asking and prepared to answer when it comes to process. For many organizations, the answer is, "Yes, we have someone responsible," and this may well... View More
July 15 2016
Panasonic System Communications Company of North America, an industry-leading producer of best-in-class document management and imaging solutions, today announced receipt of the coveted 2016 Buyer's Lab... View More
July 14 2016
When the last person leaves the office at night, the doors are supposed to be locked with the alarm set, but tonight, the alarm is off, and a side door is left propped open by a provider. When no one is... View More
July 12 2016
After a long debate and a lot of reading, the company decides an electronic document management (EDM) solution is imperative. Budgets have been released, and the chief executive officer (CEO) is personally... View More
Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand
AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
By Eric RizRobotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
By Gary GreggWhen I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction