At the top of the list for critical business initiatives is, certainly, revenue growth. Financial services, along with other service-based industries, are realizing, however, that their greatest opportunity... View More
Technology continues to improve our day-to-day lives in sometimes subtle but very transformative ways. Take developments in automobile technology over the past several years. These days, car makers are... View More
On April 29, 2015, Chief Justice John Roberts sent Congress a package amending 11 rules to the Federal Rules of Civil Procedure (FRCP)—rules that dictate trial procedures in federal district courts... View More
Advances in technology are driving business change at an ever-increasing speed, and electronic signatures are a key example of one of those technologies. By enabling a true digital business process by... View More
Remember when you used to be able to go to your local grocery store? They were small and modest by today’s standards, but they knew you when you came in and suggested the best steaks or picked out... View More
As Thomas Jefferson once said, “With great risk comes great reward.” The race toward competitive differentiation calls for organizations to be bold, but at what cost? In business, we must understand... View More
Many of the 2015 articles about customer communications focused on the benefits of thinking about customer experience. In 2016, information technology (IT) project owners will be moving customer experience... View More
Just look at the news and you see reports of data breaches, ranging from retail stores to major corporations and, yes, even government agencies. The type of information that is personally identifiable... View More
GMC Software Technology (GMC), a leader in Customer Communications Management (CCM), released a study it commissioned from Forrester Consulting to evaluate how financial services are improving their customer... View More
We’ve all heard about the paperless office, and now we’re hearing about a cashless society. The concept of a paperless office has been around for as long as I can remember. An early prediction... View More
The state of collaboration has forever been changed—no longer is the technology provider determining what capabilities people need. People are determining this for themselves, dictating what capabilities... View More
Many areas of research that we conduct within our business applications practice at 451 Research are becoming predicated upon data-driven principles, from managing advertising spend, matching consumers... View More
M-Files Corporation, a provider of solutions that dramatically improve how businesses manage documents and other information, today announced the immediate availability of M-Files Capture, a powerful... View More
Xpertdoc Technologies Inc., a Microsoft Gold Partner and leader in document generation and customer communications solutions, today announced that the U.S. Patent and Trademark Office has issued the patent... View More
In today’s world, documents, whether paper or electronic, must be routed through an organization to trigger action. Although email is perceived to be superior to paper, it has caused significant... View More
A very dear Singaporean friend of mine taught me Wayne Gretzky’s saying, "A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be." This is great food... View More
DOCUMENT Strategy Forum ’16 is pleased to announce that HP Exstream, GMC Software, Adobe, 4Point, Kofax and Canon Solutions America have signed on as corporate sponsors of its May 10-12 event, taking... View More
The phrases “digitizing your business” and “digital business” are becoming increasingly common, but they are admittedly a bit broad. What does a digital business even look like,... View More
Back in the late 1990s, creating a “document strategy” was all the craze. Organizations began to realize that they had to get control of their company’s document creation and output.... View More
Last month, I discussed the general parameters of a shared drive cleanup (remediation) and some of the problem areas you may face. This month, I’ll walk through a typical remediation decision tree... View More
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
A dashboard that consolidates data from all of your applications and systems into a single view is critical to optimizing performance and avoiding dangers
As companies strive to meet customer expectations, it’s no surprise that communications have become a focus to ensure customer needs are met and that customer experience is seamless across touchpoints
