Wouter Koelewijn

Wouter Koelewijn is the Senior Vice President, Managing Director of the Y Soft Scanning Division. He is an outspoken advocate for simplifying scanning on multifunction devices. Prior to working with Y Soft, Wouter founded X-Solutions in late 2002, which was later acquired by Nuance in 2009. Prior to X-Solutions, Wouter was the chief technology officer (CTO) and co-founder of a Xerox concessionaire in the Netherlands from 1994-2002.
reengineer
May 2016
Going Digital for Productivity Gains? Re-engineer Processes
BY Wouter Koelewijn
May 18 2016
“Go digital, and you’ll improve productivity,” they say. It sounds good on paper, but without stepping back to understand a paper-based process, going digital by simply enabling the scanning...
  • CCM: In-House or Outsource?
    By Bryan Matlock
    In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
  • quad
    Are Your CCM Systems Costing You More Than You Know?
    By Avi Greenfield
    In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
  • data
    Data Privacy & Sovereignty
    By Eric Riz
    The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
  • AI
    AI Is Shaping the Future of Translation in Communications
    By Patrick Kehoe
    Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
  • balance
    Striking a Balance
    By Liz Stephen and Mia Papanicolaou
    A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth