Michael Q. Cannon

Michael Q. Cannon is a Principal at IMERGE Consulting. He is an expert in information technology (IT) strategic planning, IT assessments, IT project management and IT leadership. He has conducted numerous IT assessments, developed IT strategic plans and a variety of other planning documents and served as a Chief Information Officer (CIO) for several organizations. He was the CIO for the City of Rockville, MD, the International City/County Management Association (ICMA) and The Council on Foundations. He presents at national conferences and has written articles for a variety of publications. He holds a BA degree in economics from Brigham Young University, Provo, UT, and an MBA from the University of Maryland, College Park, MD.
strategicplanning
May 2016
The Importance of IT Strategic Planning and How to Approach It
BY Michael Q. Cannon
May 5 2016
Information technology (IT) is an essential part of any organization, and with rapidly changing technologies, funding challenges, and conflicting priorities, it’s essential for organizations to have...
  • Humans and AI: The Perfect Partnership for Customer Communications
    By Gina Armada
    A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • Screenshot 2024-10-24 at 9.22.49 AM
    Be More Effective with Generative AI in Customer Communications
    By Atif Khan
    The potential of generative AI to positively impact how we work and live is massive
  • A Tale of Two Revolutions
    By John Mancini
    You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI
    By Liz Stephen and Mia Papanicolaou
    Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • What it Takes to be Effective with Gen AI
    By Atif Khan
    Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue