Case management may be defined differently across industries, but those who rely upon it to service, retain and acquire customers know well that it is a complex and critical component of customer care... View More
Nipson SAS announced the official release of a new proprietary fluorescent toner, developed to meet the ever-growing market demand for anticounterfeiting solutions. This new toner, T3000SY, is a toner... View More
Include All Relevant Stakeholders: Don't make collaboration an IT-driven decision; make sure you have broad organizational input and support. Use A Benchmark Assessment: Define the right strategy by implementing... View More
SDL, the leader in Global Information Management solutions, announced today that two of the company's enterprise technologies divisions have been named in KMWorld's annual "100 Companies That Matter in... View More
Over our last 30 years in the industry, we have seen that transaction document production has dramatically changed. The original environment was much like the Wild West; lots of activity but not much structure.... View More
To assist in the relief efforts after the devastating earthquake in Haiti, GPA employees generously pulled together to make a $5,000 donation. All employee contributions were matched by GPA as part of... View More
CT TyMetrix, part of CT, a Wolters Kluwer business and the premier provider of Web-based legal management solutions for corporate law departments and claims organizations, announced a partnership with... View More
A necessary nuisance, or a fantastic opportunity? Well, it's all in how you look at the potential in your statements to connect with your customers. In an era when most organizations are hell-bent on pushing... View More
Price Guarantee Is the price guaranteed for the life of the contract? If not, how will the price be adjusted? Minimum Commitment Do design changes affect it? If you buy one billion forms over five years,... View More
Xerox Corporation's (NYSE: XRX) most advanced color multifunction printers (MFPs) for offices, the WorkCentre®7700 Series, can cut "paperwork" processes from hours to just minutes, helping law firms,... View More
Every aspect of customer communication is always about people. A no-brainer, you might say. But the truth is that when we look at training programs, methodologies and publications for customer communication-related... View More
EDSF, the international non-profit organization dedicated to the document management and graphic communications industries, announced it's 2010 Board of Directors. Among EDSF's leadership roster of highly... View More
Kodak continues to enhance and expand capabilities of its KODAK Capture Pro Software portfolio by announcing two new releases, KODAK Capture Pro Software, v2.5 and KODAK Capture Pro Software Auto Import... View More
ECRM announced the launch of WorkMates 4.0, an entry-level workflow solution that greatly enhances the production capabilities of prepress operators. With WorkMates 4.0, users are provided more automated... View More
As change becomes an increasing constant in the business environment, more enterprises are embracing business process management (BPM) to improve business performance. Increasingly, organizations are pushing... View More
CMS Watch announced that it has changed its name to The Real Story Group, a reflection of its long-time tagline, "Get the Real Story." "The new name better reflects what we've been doing for nearly a decade:... View More
Crawford Technologies Inc is once again exciting the customer communications industry with its newest software innovation, PRO Duplicate Checker. This one-of-a-kind software program will help combat a... View More
One-to-one marketing is a customer relationship management (CRM) strategy emphasizing personalized interactions with customers. The personalization of interactions is thought to foster greater customer... View More
Christopher Crowley, president, is pleased to announce that The Crowley Company has completed its asset acquisition of Input Solutions, a Gaithersburg, Maryland-based document scanning, consulting and... View More
Ryutaro Hosoda, President and CEO of FUJIFILM Holdings America Corporation, has announced that Fujifilm companies in Japan and the United States have joined together in support of the people of Haiti following... View More
In today's fast-paced world, organizations face increasing pressure to optimize productivity and streamline operations. The introduction of Microsoft Copilot represents a quantum leap forward in enterprise productivity, offering a powerful tool that integrates...
In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience. Unfortunately, many organizations are bogged down
Clear, branded, engaging, and 100% accurate—these are the hallmarks of effective customer communications. Yet, for many organizations, creating them at scale remains a challenge
