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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer Experience Nov. 1 2010
KnowledgeTree, provider of cloud-based document management solutions, announced a product update that strengthens user security and alleviates the problems associated with juggling multiple access passwords.... View More
Oct. 31 2010
Bottomline Technologies (NASDAQ: EPAY), a leading provider of collaborative payment, invoice and document automation solutions, announced it is making its Paymode-X functionality available in the WebSeries®... View More
Oct. 28 2010
EventEvolution Management Inc. is pleased to announce that the third annual DOCUMENT Strategy Forum was a resounding success and once again delivered a business-driven environment for the most active and... View More
Oct. 21 2010
You've probably noticed that the American public has not been shy about asking our leaders tough questions about the state of "The American Dream." I'm sure you heard the question asked at the CNBC Town... View More
Oct. 20 2010
In their recently released "2010-11 Worldwide Market for Document Capture Software Report" Harvey Spencer Associates, Inc. reports that, despite the adverse economic circumstances of the past year, the... View More
Oct. 20 2010
KODAK Capture Pro Software will serve as the exclusive front end to an open source, advanced capture solution from Ephesoft, a member of Kodak's Independent Software Vendor (ISV) program. The new software... View More
BY Bob Larrivee
Oct. 19 2010
Organizations are facing the reality that electronic information is, or can be, a record and as such, are now trying to address how they will manage this mounting mass. Many organizations are turning to... View More
Oct. 14 2010
IBM (NYSE: IBM) announced that it has acquired PSS Systems, a privately held company based in Mountain View, Calif. Financial terms of the deal were not disclosed. PSS Systems' software helps organizations... View More
Oct. 13 2010
Addressing the needs of small to medium-sized workgroups that require a simplified yet powerful addition to their existing multifunction product (MFP) fleet, Canon U.S.A., Inc., a leader in digital imaging,... View More
Oct. 6 2010
As we continue to track the increasing consumer demand for multi-channel (electronic) communications, it's no surprise that enterprises have accelerated their efforts to match that need. Most of our clients... View More
Oct. 6 2010
Crawford Technologies Inc., a leader in print-stream transformation and document re-engineering software solutions, is delighted to announce the latest addition to the CrawfordTech suite of products; PRO... View More
Sept. 30 2010
Open Text Corporation (NASDAQ: OTEX, TSX: OTC), the preeminent provider of enterprise content management (ECM) software, announced the release of Open Text ECM Suite 2010, the largest innovation effort... View More
Sept. 23 2010
As e-discovery confidence and satisfaction rates bump along at alarmingly low rates, recent vendor announcements point to an ongoing consolidation trend in the highly fragmented e-discovery market. In... View More
Sept. 23 2010
Open Text Corporation (NASDAQ: OTEX, TSX: OTC), the preeminent provider of enterprise content management (ECM) software, announced the availability of a new integration between Open Text Web Experience... View More
Sept. 22 2010
Sitrof Technologies, a leading document and records management consulting company, has recently announced the availability of their Xerox DocuShare Reporting Module, a new software tool that adds workflow... View More
Sept. 21 2010
Crawford Technologies Inc., a leader in print-stream transformation and document re-engineering software solutions, and Zumbox, the leader in digital postal mail services, announced a partnership to provide... View More
Sept. 20 2010
Pitney Bowes Management Services, Inc. (PBMS), a wholly owned subsidiary of Pitney Bowes Inc. (NYSE: PBI) has established a strategic reseller agreement with IMERGE Consulting to support PBMS consulting... View More
Sept. 19 2010
Toshiba America Business Solutions Inc. (TABS) announced the availability of Drivve | Image Toshiba Edition and Drivve | DM. Drivve | Image is a flexible, customizable suite of tools for capturing and... View More
Sept. 16 2010
I don't think a day goes by that I don't see some type of offer for mobile payments. Whether I'm paying my bills on my bank's website, watching TV with my family or checking out the latest industry news,... View More
Sept. 15 2010
As TransPromo continues to garner attention from companies looking to reap the benefits of marketing to existing customers, new trends are quickly developing. The opportunities available with TransPromo... View More
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
By Brian DeWyerA dashboard that consolidates data from all of your applications and systems into a single view is critical to optimizing performance and avoiding dangers
As companies strive to meet customer expectations, it’s no surprise that communications have become a focus to ensure customer needs are met and that customer experience is seamless across touchpoints