Aug. 19 2014
Telstra today launched its global cloud-based unified communications service, enabling businesses to communicate and collaborate in real-time regardless of their location around the world. Nathan Bell,... View More
Aug. 13 2014
Mi-Corporation, the Mobile Information Corporation, today announced that WasteStrategies has built its proprietary compliance management system – WS AuditPRO – for managing EPA, OSHA, and other... View More
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Aug. 12 2014
We’ve followed book printing for well over a decade—well before Amazon and e-books began shaking things up like no tomorrow. E-books grew at a breathtaking pace for a number of years, and not... View More
Aug. 12 2014
Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation, today released the new MX-C301W desktop color MFP, offering outstanding color output combined with... View More
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Aug. 12 2014
RISO, Inc. announced the release of the industry’s first in-line full color inkjet cut-sheet Print-to-Mail Solution. A RISO ComColor 9150 or 7150 printer, in combination with the new Wrapping Envelope... View More
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Aug. 5 2014
The age of the customer brings new forms of disruptive events that have redefined what business agility means for banks. Traditional events, such as business downturn, cost pressures and regulations, are... View More
Aug. 4 2014
Ricoh Americas Corporation today announced the unveiling of its Customer Innovation Center in Boulder, Colo. This unique, fully-operational facility highlights the full spectrum of Ricoh’s production... View More
Aug. 1 2014
Square 9 Softworks has formally announced the release of SmartSearch 4.0, delivering users with an enriched web-based collaborative experience. The flexible v4.0 solution has been built to streamline the... View More
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Aug. 1 2014
In this series, we moved through the steps CapStone typically follows in any plant evaluation: Evaluate, Automate and Validate. In this post, we will explore the last step: Demonstrate. If you have agreed... View More
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July 31 2014
As the pendulum continues to swing away from paper to eBilling, it is important to know the total value of eDelivery vs. paper. Clearly, there is a cost savings, turning a 50-plus cent bill into a fraction... View More
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July 29 2014
Despite advancements in mobile technology and an ongoing transition to digital technologies, many businesses today continue to work in traditional paper-based workflows that are extremely inefficient and... View More
July 29 2014
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces a new automated workflow solution to help financial providers securely capture, process, and distribute financial documents... View More
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July 24 2014
It’s 2014, so why are digital document delivery and paperless adoption still thorny problems that seem like they should have been solved years ago? In a world where consumers adopt compelling new... View More
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July 23 2014
Ever wonder what you’re actually paying to print on that office color multifunction printer (MFP) sitting on your desk, near your work area or right down the hall? For years, we’ve seen the... View More
July 22 2014
Kofax® Limited (NASDAQ: KFX) (LSE: KFX), a leading provider of smart process applications for the business critical First Mile™ of customer interactions, today introduced Kofax Mortgage Agility™,... View More
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July 21 2014
Businesses continue to explore opportunities to increase revenues, improve business operations and/or reduce cost to improve the bottom line. At the same time, businesses are modifying office environments... View More
July 15 2014
The printing industry has lost a great advocate and leader, Charlie Corr. He will be sorely missed. At the time of his death, Charlie was the Group Director for InfoTrends Enterprise Document Strategy... View More
July 10 2014
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announced FileAssist for Graphic Communications, a cloud-based document management solution designed specifically to help production... View More
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July 9 2014
While smartphones still dominate worldwide device sales and many business users rely on their phones for making calls and checking email, the smaller screen size of a smartphone limits their ability to... View More
July 8 2014
Datacolor®, a global leader in color management solutions, today announced the availability of the Datacolor 45IR, a portable spectrophotometer uniquely designed to meet the distinct quality control... View More
 
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue