The term silo has become something of a stop word; a term that when we hear it or read it, we almost begin to lose concentration (or for that matter, consciousness) from what other part of the message... View More
Recently, the Washington Post published an article about the continued use of \"autopen\" technology in government offices in Washington. The technology, originally deployed back in the 1930s, allows paper... View More
With the rise of cloud-based services, such as Dropbox, iCloud and Google Drive, sharing, syncing and collaborating on files on the consumer web is easier than... View More
Managing a series of multimedia-based social network channels can be like playing dodgeball. Remember dodgeball, that rainy day exercise in physical fitness sadism, wherein two teams square off on two... View More
CT TyMetrix, part of CT, a Wolters Kluwer business and the premier provider of Web-based legal management solutions for corporate law departments and claims organizations, announced a partnership with... View More
Forrester fields hundreds of client inquiries each year on the topic of social business and collaboration, and the trend doesn't appear to be slowing. Often the first question is, "How far behind are we?"... View More
Social business and the "connected company" is a concept that goes beyond the buzz of social media networks; it's a practice that can enable more efficient, effective and net new connections inside and... View More
Once again, the year seems to have barely gotten started, and now, it's drawing to a close. We've covered a lot of ground and looked at social networking and marketing technology from a lot of different... View More
Every enterprise wants to succeed at "Enterprise 2.0," but industry research suggests that many initiatives remain experimental. In these early days, the technology you choose for your social and collaboration... View More
I saw a commercial the other day informing the world that up until now, we have been beta testers for our smartphone, and now that their product was launched, we can buy the "real thing!" First of all,... View More
It has become apparent, to even the most casual observer, that as we become more and more entrenched in a socially networked world, the lines between real life and one's online social, professional and... View More
So, I was on vacation a few weeks ago, and I made my mind up that I would spend an entire week independent of technology. I genuinely thought I could decrease my stress levels and be more relaxed if I... View More
So, here it is the middle of the summer. School is out. Businesses are running on partial staffs, and for many people, the last thing they are thinking about in the midst of all of this sun and fun is... View More
To be successful in business you have to engage employees. Social business and Enterprise 2.0 do much more than link people through advanced technology. They boost connections that make companies stronger... View More
What do Facebook and the country of India have in common? I found the answer a bit surprising — population. That's right, both India and Facebook are home to over 400 million residents. In fact,... View More
I think it would be irresponsible of me to write a series of columns about social networking without taking a look at the potential downside from a corporate perspective. As I pointed out in my last column,... View More
Here we are in 2010, looking back on the first full decade of the new millennium and facing business and technology challenges that were science fiction when I started working for the family business in... View More
Recently, while watching the 2010 CNBC documentary, \"The Facebook Obsession,\" on my Netflix account, I was struck again by the public\'s view of their perceived privacy on the Internet and social media... View More
According to news reports, in March 2010, Facebook was the most visited website in the US, having more visits than Google for the first time. This announcement heralds the arrival of social networks. Celent... View More
Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand
AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
