Social media is now established as a sustainable media channel, and insurers are beginning to develop programs to respond to the threats and opportunities in this new space. From a defensive standpoint,... View More
Include All Relevant Stakeholders: Don't make collaboration an IT-driven decision; make sure you have broad organizational input and support. Use A Benchmark Assessment: Define the right strategy by implementing... View More
Author of The Facebook Effect: The Inside Story of the Company That is Connecting the World. EventEvolution Management Inc. is excited to announce David Kirkpatrick as the featured Keynote speaker of the... View More
Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand
AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
