So much about DSF ’22 made it a positive event. The first being that it was an in-person conference. DSF ’22 was one of the first to exit the virtual world and gamble that an in-person event... View More
Quadient announced EcoVadis has awarded Quadient its Platinum rating, its highest level for sustainability performance. Achieving Platinum status positions Quadient in the top 1% of the companies rate
This pandemic has taught us to rethink how we accomplish basic and fundamental activities, like dining, socializing, shopping, learning and yes, even working... View More
Imagine that you walk into your corporate office in the morning, turn on your computer, log-in to your workspace, and it greets you and presents your next priority task for the day... View More
Crawford Technologies, a leading provider of innovative document solutions that streamline, improve and manage customer communications, announces it was awarded Best Case Study Presentation in the Tra
Messagepoint has been named a 2022 SPARK Matrix™ Customer Communications Management (CCM) Technology Leader by global research and consulting firm, Quadrant Knowledge Solutions. The CCM market resea
Crawford Technologies will hold its third annual Customer Communications Virtual Summit will take place on Wednesday, May 4, beginning at 10 a.m. ET. The full-day complimentary event, hosted under the
Smart CommunicationsTM will host its company’s annual conference, INNOVATE 2022, from May 18-20 at the Lowes Vanderbilt Hotel in Nashville, Tennessee... View More
Quadient announces that Mailtropolis, a best-in-class, high-security document fulfillment mail service provider (MSP), has chosen Quadient Impress to expand its transactional mail capabilities. Quadie
Even though industry analysts feel the need to label and sort enterprise technologies into neat silos, this practice has always been of limited value — as it often makes navigating a buyer toward... View More
Western Provident Association (WPA), a not-for-profit health insurance company and Top Down Systems Corporation (Topdown), a best-of-breed Customer Communication Management (CCM) software company anno
Smart Communications, a leading technology company focused on helping businesses engage in more meaningful customer conversations today announced the release of the 2022 Hyper-Personalization in Insur
If a survey were performed on a group of random business people asking what they think of when they hear the words "project manager," it is very likely that a majority of them would say things like, "task... View More
For all the changes we have had to make recently, I am suggesting one more. It is time to change how we create and manage customer communications. Seriously, it is time.There is an entire generation o
Messagepoint is the AI-powered customer communications management (CCM) sponsor of DOCUMENT Strategy Forum (DSF) ’22, in addition to exhibiting and speaking at the event. DSF ’22 is being held... View More
Quadient will highlight ways to accelerate the move to cloud-based architectures at DOCUMENT Strategy Forum (DSF) ’22. At the event, Quadient will showcase its newest high-performance Software as... View More
Transformations Inc., a software solutions company and developer of the comprehensive customer communications management (CCM) platform, Uluro, announced the company will be exhibiting its cost-effect
What is Intelligent Document Processing? Many organizational processes are still dominated by paperwork. Even if most documents are now digitized, manual analysis of their content remains the rule... View More
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
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