GMC Software Technology, a leading provider of customer communications and output management solutions, announced that Public Power Corporation (PPC) has significantly cut statement and bill production... View More
Last month, I put forth the values of QR codes as a marketing tool and as a real-world interface to your Internet presence through your customer, or potential customer's, smart phone. After penning that,... View More
» Note: For Part 1 of Mr. Gingrande\'s article, Click HERE. Additional complications Because preservation efforts in the analog world conceive the work as a physical artifact, archivists were forced... View More
Over the past year, many organizations I have spoken with are pondering the idea of eliminating email completely form their organizational communications toolset. They are challenged with the ever-growing... View More
The KODAK NEXPRESS SX Digital Production Color Platform with the long-sheet option has been honored with the German printing industry's prestigious Innovation Award 2011. The digital press scooped the... View More
CVISION Technologies Inc., a leading provider of advanced document capture software, announced that it will provide a Fortune 1000 company with an automated invoice processing solution. The company purchased... View More
Pitney Bowes Inc. (NYSE: PBI) has long offered the largest catalog of geospatial data sets for solving business challenges with geospatial solutions. With Geosk, a new Pitney Bowes Business Insight on... View More
KOM Networks, creator and world leading provider of storage management solutions for secure archiving compliant data protection and retention, announced that KOMpliance has been selected as a finalist... View More
Pitney Bowes Inc. (NYSE: PBI - News) announced that it has signed a strategic alliance agreement with full-service customer communication solutions provider Allison Payment Systems for the Volly secure... View More
Videk, a worldwide leading provider of solutions for document integrity and image quality assurance print verification systems, takes the ninth place spot on the Rochester Top 100 ranking of the regions... View More
We are always told that business requirements come first and software requirements come after. Data capture, however, can benefit from a converse view: If you have a capture system driving one data-centric... View More
More and more, Gartner clients have been asking about outsourcing their document workflows every year for the last three years. We find that enterprises and government agencies are increasingly engaging... View More
One of the key tenets for any business to be successful is effective communication. However, as many of you know, this is a lot easier said than done. The astounding growth of mobile and social networking... View More
As the emphasis on electronic discovery continues to grow in the legal community, there remains one issue that, for the most part, continues to elude mainstream awareness, and that is the problem of ensuring... View More
Email is one of the fastest growing issues and risk factors in business today. In fact, email has become the number one form or communication between employees as a collaboration tool and with clients... View More
Though not yet ubiquitous, the odd-looking pattern of squares and dots that make up the Quick Response (QR) code are popping up in more places and on more media with each passing day. Most major advertisers... View More
Start with a deep functional analysis of SharePoint: Content management, collaboration, search, business intelligence and portals can all represent mission-critical areas of functionality. Assess each... View More
Collins Ink Corporation has terminated the supply agreement with Kodak (formerly Scitex) that has been in place between the two companies for the past 10 years. Effective immediately, customers with high-speed... View More
So, I was on vacation a few weeks ago, and I made my mind up that I would spend an entire week independent of technology. I genuinely thought I could decrease my stress levels and be more relaxed if I... View More
Kern, a global leader in high-speed, end-to-end production mail solutions is pleased to announce, Kern EDGE the Electronic Document Gateway for the Enterprise. Kern EDGE offers a line of software as a... View More
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b
For many large, regulated organizations, customer communications management (CCM) systems have quietly become one of the most expensive and limiting parts of the technology stack. According to Aspire
Before we discuss the act of creating effective and personalized customer journeys, it is important to be reminded that the term “customer journey” tells us it’s the customer’s journey. It’s not mine, not ours and not yours....
