Social media is now established as a sustainable media channel, and insurers are beginning to develop programs to respond to the threats and opportunities in this new space. From a defensive standpoint,... View More
So, here it is the middle of the summer. School is out. Businesses are running on partial staffs, and for many people, the last thing they are thinking about in the midst of all of this sun and fun is... View More
Many organizations are beginning to explore ways of moving away from email or, at minimum, reducing email dependencies to correspond with one another. Tools like instant messaging and social media applications... View More
Today, just about anyone can access and disseminate information easily using a multi-function device. While scan to email, scan to fax and scan to desktop have become everyday ad-hoc scanning procedures,... View More
Solimar Systems, Inc., a leading global provider of production printing and secure document delivery solutions, announced the release of an enhanced version of Rubika®. New document re-engineering... View More
CVISION Technologies Inc., a leading provider of advanced document capture software, announced that it will provide a law firm with an automated redaction solution for their scanned applications. The law... View More
Perceptive Software, creator of enterprise content management (ECM) solutions, including ImageNow® document management, imaging and workflow, announced today that the company has expanded its global... View More
Identify a change leader who has organizational change management experience. Look for people who have helped with mergers and acquisitions or significant business process changes. Have a clear vision... View More
Elixir Technologies Corporation announced BGE, Ltd has selected Tango, allowing Bradford to transition the design and development of their enterprise client communications to a web-based platform. Tango... View More
Cima Software, a major provider of a process oriented Information Management software product called DocuClass now offers its powerful and comprehensive solution as a hosted solution to its customers.... View More
It has become apparent, to even the most casual observer, that as we become more and more entrenched in a socially networked world, the lines between real life and one's online social, professional and... View More
Many organizations I have spoken with think that saving all email for all time is the best answer to email management. Wrong! Email management goes well beyond just saving email and, in my view, certainly... View More
More than a dozen Boston Public School students are on their way to college this fall, thanks to Danvers-based RISO, Inc., a leading manufacturer and distributor of high-speed inkjet printers and digital... View More
InfoPrint Solutions, a Ricoh company, today announced that PCI Group (Fort Mill, SC) has deployed multiple InfoPrint 4100s digital publishing platforms with Advanced Function Presentation (AFP) capabilities.... View More
In making this announcement, John V. Ashley, CEO of Cheq Information Technology stated; "We have had a business relationship with Custom Data Solutions, Inc. (CDSI) for several years and when they decided... View More
CVISION Technologies, a leading provider of software to optimize the accessibility and processes associated with document capture, announced the release of Maestro Recognition Server 5.0. Maestro Recognition... View More
Who has time between 9 to 5 to slip away for career development? Us either. ARMA International's online courses and web seminars offer convenient and flexible online training on YOUR schedule. From RIM... View More
How many of you have been faced with the challenge of producing information for an audit or litigation? Under the United States Federal Rules of Civil Procedure (FRCP) and in many countries around the... View More
I think it would be irresponsible of me to write a series of columns about social networking without taking a look at the potential downside from a corporate perspective. As I pointed out in my last column,... View More
PageTech, the developer of PCLTool SDK, announced the release of PCLTool SDK v11.0. As the recognized leader in the PCL transformation industry, PageTech continues to meet the evolving PCL transformation... View More
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
How much do I owe? How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.
Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
