Spring Digital Issue 2019

Our special #DSF19Anaheim show issue takes a look at the 4 major barriers slowing down digital transformation in organizations, why information management is a critical asset to the digital business, how to find the right digital lens for your CCM project, and 12 rules to clean up your content.

Look for the issue April 30! See you in Anaheim!

830x539_Scott
May 10 2019
As we bring our document applications into the omni-channel era, it’s critical to understand several important questions before starting any major redesign of your customer communications... View More
830x539_James
May 9 2019
Customer communications have transformed into conversations. This is because outbound marketing monologues are being replaced by customer-initiated dialogues. For brands, this means taking another look... View More
830x539_Cindy
May 8 2019
To manage your organization's records, there are a couple of different models at either extreme: from a fully centralized records and information management (RIM) program to a decentralized approach, to... View More
830x539_Marci
May 7 2019
What has the biggest impact on the success of a customer communications management (CCM) project: people, process, or technology? The reality is that it takes a champion within the organization who can... View More
830x539_Dave
April 30 2019
At the very heart of all the buzz surrounding “big data” and artificial intelligence (AI) lies a universal truth: Information is the critical asset of every organization. Information flows... View More
Clean Up Shared Network Drives
April 26 2019
Cleaning up your shared network drives and other unstructured data stores continues to be a major challenge for many organizations. This reinforces the fact that any remediation effort requires resources... View More
830x539_Capgemini
April 25 2019
To keep up with evolving customer needs and the necessary infrastructure required to orchestrate seamless customer experiences, organizations continue to invest heavily in the technologies... View More
All Roads Lead to CX
April 18 2019
Building superior customer experiences has cast a long shadow at most organizations, as many scramble to transform their traditional business models around the customer. It’s also a topic that still... View More
5b34f02317fc5f1c458959de_Project-communication-pla
There is an expression, “The only constant is change.” That certainly appears to be true in 2020, and especially so for communicators in almost every industry