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May 11 2022
KnowledgeLake announces the availability of its latest platform release, code-named “Tahoe,” for automating document processes and delivering data insights.This latest edition of the platform
March 28 2022
Crawford Technologies will be exhibiting and co-moderating a Financial Solutions Roundtable at DSF '22... View More
Jan. 10 2022
Ephesoft Inc., a global leader in intelligent document processing, automation and data enrichment solutions, and Workato, the leading Enterprise Automation Platform, today announced that Ephesoft Tran
Dec. 10 2021
Quadient has shared that its Intelligent Communication Automation cloud-based software solutions business gained more than 2,000 net new customers in the first nine months of the year, 800 of which we
Oct. 5 2021
Quadient has announced a significant upgrade to Quadient® Impress, a software-as-a-service (SaaS) multi-channel document delivery and automation solution for small and medium businesses (SMBs). The... View More
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Sept. 28 2021
Let’s start by talking about the unicorn. The unicorn is the combination of AI, IC, task automation with RPA and workflow to create intelligent process automation (IPA) that’s really worthy... View More
Aug. 18 2021
Quadient has partnered with leading enterprise automation software company UiPath... View More
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June 8 2021
In the 1990s, high-value transactional customer communications, such as account statements, bills and invoices, were managed by highly skilled IT teams in data centers that connected million-dollar pr
June 3 2021
Kofax®, has announced it has acquired PSIGEN Software, Inc., a provider of document capture, content management and workflow automation software and solutions.“We’re very pleased to welcome... View More
March 22 2021
Quadient announces the signing of a definitive agreement to acquire Beanworks, a fast-growing market leader specializing in Software as a Service (SaaS) Accounts Payable Automation solutions.Bea... View More
Jan. 28 2021
Quadient has announced that YayPay, its recently-acquired Software-as-a-Service (SaaS) accounts receivable (AR) automation platform, has been named a Market Leader in the IDC MarketScape: Worldw... View More
Oct. 21 2020
Hyperscience, the automation company, today announced its $80M Series D financing round led by Tiger Global, with participation from new investor BOND, bringing the company’s total funding to $190... View More
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Sept. 24 2020
It’s about time for some new ideas and a radical shake-up... View More
Sept. 4 2020
The new agreement allows Premier members to take advantage of special pricing and terms for Quadient’s cloud-based, outbound document automation platform, Quadient Impress... View More
July 16 2020
The 6.5 update addresses industry needs for tighter security, faster deployment, enhanced multi-site production management, multi-channel distribution capabilities, and low code workflow automation tools
July 1 2020
MHC has announced the acquisition of Ecrion Software, a leading provider of customer communication management (CCM) and customer experience automation (CXA) software and services. The combined compan
June 19 2020
Quadient has announced the general availability of Quadient® Impress, a user-friendly outbound document automation platform that automates the customer communication workflow for small and medium bus
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April 28 2020
Kofax has released the Kofax 2020 Intelligent Automation Benchmark Report, a study conducted by Forrester Consulting and commissioned by Kofax. The report finds while many enterprises have prioritized
RPA
March 25 2020
One of the hottest buzzwords in business circles nowadays is robotic process automation (RPA)... View More
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March 25 2020
For all the focus on data and its critical role in gaining a competitive edge, most organizations today still struggle to access and use it at scale... View More
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue