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Nov. 11 2024
SMA Technologies announced the acquisition of Encapture, an intelligent document processing and image lifecycle management company that enhances SMA’s automation solutions for financial institutions
Nov. 4 2024
One half of all enterprises will use integrated intelligent automation technologies to optimize digital efficiencies by 2026, say analysts with Information Services Group (ISG) (Nasdaq: III), a leadin
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Oct. 31 2024
A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations... View More
Oct. 22 2024
Quadient, a global automation platform powering secure and sustainable business connections, announced a large U.S. federal government agency has awarded Quadient a contract worth nearly $1 million fo
Sept. 30 2024
Quadient, a global automation platform powering secure and sustainable business connections, announced today a new €6.5-million deal with one of the world’s largest publicly traded property... View More
Sept. 19 2024
Quadient has been recognized as a Technology Leader in the “SPARK Matrix: Accounts Payable Automation” report, a detailed analysis of the accounts payable (AP) automation market by independent... View More
Sept. 18 2024
Accusoft, a software company specializing in document viewing, processing, and automation technologies for integration into Enterprise Content Management (ECM) solutions, has launched Document Q&A... View More
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Sept. 16 2024
In today's fast-paced business environment, the future of efficiency and productivity is automation... View More
Sept. 12 2024
Reveille Software announced the launch of Reveille Sentry for Microsoft 365. This innovative solution enhances observability and control over M365-based intelligent automation platforms, filling a cri
Aug. 29 2024
Quadient, a global automation platform powering secure and sustainable business connections, announced today a new contract with a North American global leader in financial services... View More
Aug. 27 2024
M-Files unveiled the M-Files Knowledge Work Automation Capability Maturity Model (CMM) and introduced a toolkit to help organizations assess where they are in their digital transformation journey for... View More
July 31 2024
Reveille Software (Reveille), a leader in management and monitoring solutions for Intelligent Process Automation-based applications, today announced a partnership with ABBYY, a global leader in purpos
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July 15 2024
I have had the pleasure of working in the information management and process automation fields for near 40 years. During this time, I held many different positions, two of which really opened my eyes... View More
July 12 2024
Automation Anywhere, a leader in AI-powered automation, expanded its collaboration with Microsoft through the integration of Microsoft Azure OpenAI Service within Automation Anywhere's new AI + Au... View More
June 18 2024
Smart Communications™ announced that it has been named a Leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA), 2024 for the fifth consecutive year... View More
May 28 2024
Smart Communications™ has been named a Leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA), 2024 for the fifth consecutive year. The new report evaluates 12... View More
May 16 2024
Reveille Software announced the integration of its Reveille platform with HaloPSA, a premier Professional Services Automation (PSA) software... View More
May 8 2024
Quadient announces the signing of significant contracts in the first quarter of the 2024 fiscal year for its Intelligent Communication Automation software solutions in the U.S. healthcare sector. Thes
March 15 2024
Quadient is expanding its Quadient Experience Partner Program to include the company’s financial automation solutions. Previously focused on Quadient’s CCM solutions, the new program brings... View More
Feb. 5 2024
KnowledgeLake continues to transform enterprise automation by introducing cutting-edge zero-shot classification and extraction capabilities. Part of the new Lake Aurora release, KnowledgeLake has pion
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue