Allison Lloyd

Allison Lloyd is the former Editor of DOCUMENT Strategy Media, a management publication for executives, directors, and managers involved with Communications, Enterprise Content Management, and Information Management strategies. Building upon her highly respected editorial, she helped to launch the DOCUMENT Strategy Forum (DSF), a prestigious conference for high-level document management executives within a 1-1 environment composed of their peers. Regularly addressing C-suite-level decision makers and enterprise executives, she delivers thought leadership on strategic and plan-based solutions for managing the entire document, communication, and information process.
DSF 2017
May 2017
Omni-Channel, Office 365, and the Value of Data: Takeaways from DSF 2017
BY Allison Lloyd
May 17 2017
At this year’s DOCUMENT Strategy Forum (DSF), which took place May 1-3 in downtown Chicago, there was a notable theme—the emerging trends disrupting the status quo at many organizations. Every...
2
Spring Digital Issue 2017
Customer Experience IRL: Fantasy or Reality?
BY Allison Lloyd
April 6 2017
What is disruption? Clayton Christensen in his book The Innovator’s Dilemma defined innovative disruption as a “process by which a product or service takes root initially in simple applications...
GMC Software and OpenText Top Gartner Magic Quadra
February 2017
GMC Software and OpenText Top Gartner's Magic Quadrant for CCM, and New Leaders Emerge
BY Allison Lloyd
Feb. 7 2017
GMC Software continues to dominate as a Leader in Gartner’s recent “Magic Quadrant for Customer Communications Management Software,” as does OpenText, who has been busy expanding their...
top10of2016
January 2017
The 10 Most-Read Stories in 2016
BY Allison Lloyd
Jan. 2 2017
If 2016 taught us anything, it was, "Expect the unexpected," and the document and information management industry was no exception. It was a year of tectonic shifts in the technology landscape that redefined...
unstructureddata
December 2016
Ignoring Your Unstructured Data Will Hurt Where It Counts
BY Allison Lloyd
Dec. 13 2016
In this age of hyperconnectivity, it’s not about if we have data but about how we use this data to drive business outcomes and intelligent decision-making. There’s a lot of discussion on the...
2
September 2016
The Digital Business Is Challenging Us to Value Our Information Assets
BY Allison Lloyd
Sept. 27 2016
Around five years ago, I began to notice a significant gap between how we approach and talk about managing information and the subsequent container of that information—specifically, the communication...
Screenshot 2016-08-15 11.20.49
August 2016
Customer Journey Analytics: What You Need to Know
BY Allison Lloyd
Aug. 15 2016
When we focus on improving customer engagement and customer experiences, we don’t always have the complete story. Some companies have dozens of channels to manage, including offline, online, and...
2
June 2016
Customer Communications Define the Customer Experience, Even If Marketing Won't Admit It
BY Allison Lloyd
June 29 2016
Over the last several years, the fervor around the “customer experience” has only exponentially increased. Why? It’s becoming clear that it’s tied to an attention-grabbing outcome—yes,...
CISO
June 2016
The Rise of the CISO and What It Means for Information Security
BY Allison Lloyd
June 15 2016
If you didn’t already know, there is a new sheriff in town within the corporate structure, and it’s the chief information security officer (CISO). If you need proof, look no further than the...
learning
May 2016
What We Learned at DOCUMENT Strategy Forum '16
BY Allison Lloyd
May 13 2016
In Chicago this past week, hundreds of senior executives gathered at DSF ‘16 (DOCUMENT Strategy Forum) to discuss their own strategic journeys and how they are being impacted by industry trends like...
2
April 2016
Transforming with Purpose: People, Process and the Culture of Change
BY Allison Lloyd
April 11 2016
I recently wrote an article titled “Digital Transformation Means Change.” Perhaps this is a simplistic distillation of the obvious, but for many of you, how you define what this change means...
agility
March 2016
Digital Transformation Means Change: Creating Digital Agility
BY Allison Lloyd
March 16 2016
The term “digital transformation” is thrown around a lot by technologists, industry analysts and strategy consultants, so much so that it’s fast becoming ubiquitous. Yet, do we know much...
CX_future
February 2016
To Grow Revenue, We Need to Think Like Customers
BY Allison Lloyd
Feb. 4 2016
At the top of the list for critical business initiatives is, certainly, revenue growth. Financial services, along with other service-based industries, are realizing, however, that their greatest opportunity...
balance_2016
January 2016
Balancing Risk: Is Enterprise Value Our Ultimate Priority?
BY Allison Lloyd
Jan. 28 2016
As Thomas Jefferson once said, “With great risk comes great reward.” The race toward competitive differentiation calls for organizations to be bold, but at what cost? In business, we must understand...
2
December 2015
Digital Transformation Begins With Transforming the Way We Work
BY Allison Lloyd
Dec. 24 2015
The inexorable march toward customer experience and engagement strategies sweeping though organizations of all industries is changing the way we think and operate as businesses. Gartner predicts, “By...
art
December 2015
Compliance and Risk Management: More Art Than Science?
BY Allison Lloyd
Dec. 14 2015
As I mentioned last time, the increasingly complex and evolving regulatory landscape is pressuring chief executive officers (CEOs) to increase the scrutiny on their own compliance and risk management strategies....
ThinkstockPhotos-476679667
October 2015
Compliance vs. Efficiency: What's the Bigger Sell?
BY Allison Lloyd
Oct. 21 2015
Attracting corporate attention to your information management/governance programs can be a hard road to travel, unless you’re directly contributing to the company’s revenue or cutting its costs....
docstrategy
October 2015
Executing the Document Strategy Framework
BY Allison Lloyd
Oct. 2 2015
One of the most complex strategies to build, execute and sustain is an enterprise-wide document strategy. It is easy to see why when the challenges in our corporate culture persist today
onesize_small
September 2015
In a Mixed Bag of Priorities, Customer Experience Will Get You the Furthest
BY Allison Lloyd
Sept. 9 2015
As you might have noticed, our special GRAPH EXPO/ARMA 2015 issue represents the sometimes-contentious marriage of two worlds—print and digital. While they’re not necessarily the yin to each...
Analysis_small
August 2015
Look for Enterprise Search, Analytics and These ECM Leaders for Your Transactional Content
BY Allison Lloyd
Aug. 11 2015
In Forrester’s latest Wave report “ECM Transactional Content Services,” they point to enterprise search and content analytics as the key features that will differentiate which service...
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